Product Owner Level 1, Insurance Operations
About The Position
The Product Owner I, Insurance Operations, supports the planning and execution of technology enablement initiatives across Insurance Operations. This role focuses on representing business needs and priorities within strategic delivery teams to deliver enhancements in workflow systems, administrative platforms, Intelligent Document Processing (IDP), Robotic Process Automation (RPA), and AI-powered tools. The Product Owner I collaborates closely with operations leaders, end users, and IT partners to define user stories, prioritize backlogs, validate functionality, and ensure delivered solutions meet business needs. This role operates as a liaison between the business and technical delivery teams, ensuring effective communication and alignment throughout the product lifecycle. Collaborates with internal teams, clients and developers throughout the development lifecycle and assists in driving initiatives from concept to launch and beyond. Communicates with all levels of associates in a manner that breaks down complex challenges into actionable steps that drive results.
Requirements
- Bachelor's Degree Business Administration, Information Systems, or relevant business experience - Required
- 1-3 years of experience in business analysis, operations, or technology delivery - Required
- Strong analytical and problem-solving skills.
- Strong communication and collaboration skills across technical and business teams.
Nice To Haves
- Exposure to product ownership, agile delivery, or process automation - Preferred
- Experience in Life or Annuity operations (Claims, Policy Admin, or New Business) - Preferred
- Foundational understanding of product ownership and Agile principles. - Preferred
- Proficiency in Microsoft Office, JIRA, and Azure (ADO boards) - Preferred
Responsibilities
- Supports delivery of assigned features or components of operational technology products (workflow, admin, automation, and AI tools).
- Gathers and documents business requirements, user stories, and acceptance criteria to support Agile development.
- Partners with the Product Manager to prioritize work within the product backlog based on business value, urgency, and technical dependencies.
- Participates in sprint planning, backlog refinement, stand-ups, and reviews to ensure alignment and progress.
- Conducts user acceptance testing (UAT) and ensures solutions meet business requirements and quality expectations.
- Analyzes business processes and identifies opportunities for automation or efficiency improvement.
- Partners with IT, BQA and SQA teams to ensure smooth delivery and production readiness.
- Tracks and reports progress, risks, and dependencies to the Product Manager.
- Supports measurement of post-release outcomes to assess ROI and adoption.
- Performs other duties as assigned.
- Complies with all policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
