Product Owner - Merchant Reconciliation

Synechron•Dallas, TX

About The Position

Synechron is hiring a Product Owner to own the merchant reconciliation platform for its merchant acquiring business. The role ensures that card transactions, fees, chargebacks, adjustments, network settlements, the bank’s general ledger, and merchant funding are reconciled. The Product Owner applies merchant acquiring and payment-processing expertise to translate reconciliation needs into product requirements and deliverable work for engineering and operations teams. The role collaborates with finance, settlement operations, merchant servicing, risk, audit, and engineering. It covers reconciliation rules and workflows, fee and chargeback reconciliation, settlement and funding file processing, financial controls and reporting, and the operational handling of reconciliation breaks. The Product Owner also supports merchant inquiries, reviews the reconciliation effects of network mandates and new products, and leads Agile delivery activities on a SAFe Agile Release Train. The position is listed at a base salary of $115,000–$125,000 per year if filled in Dallas, TX; salary varies by geography and other factors. Synechron describes itself as a global consulting firm with 17,000+ employees and 58 offices in 22 countries.

Requirements

At least 7 years of experience in merchant acquiring or payment processing, including at least 3 years as a Product Owner or Business Analyst on reconciliation, settlement, or finance systems.
Strong merchant-domain knowledge of the transaction lifecycle from authorization to merchant funding, interchange and merchant pricing, chargebacks, and merchant adjustments.
Hands-on reconciliation experience with matching rules, break management, general ledger postings, and settlement and funding files.
Working knowledge of Visa and Mastercard clearing and settlement reports.
At least 2 years working in a SAFe environment, including PI Planning and managing dependencies across teams on an Agile Release Train.
Experience writing features, user stories, and acceptance criteria in Jira or a similar tool.
Ability to query transaction and ledger data in SQL to investigate reconciliation breaks.
Clear written and spoken communication skills and a record of working across finance, operations, and technology teams and presenting to senior stakeholders.
Bachelor’s degree in finance, accounting, business, computer science, or a related field, or equivalent experience.

Nice To Haves

Certifications in product management, payments, or related fields.
Knowledge of financial regulations, compliance standards, and industry best practices.
Experience working in fast-paced, agile environments.

Responsibilities

Own the product backlog for merchant transaction, settlement, funding, fee, and chargeback reconciliation.
Define matching rules across authorization and clearing records, card-network settlement reports, bank settlement accounts, the general ledger, and merchant funding files.
Specify how reconciliation breaks are detected, categorized, aged, routed, and resolved, including match tolerances, auto-match targets, and manual workflows for operations analysts.
Own requirements for reconciling interchange and scheme fees, comparing network-billed fees with merchant charges and flagging downgraded or misqualified transactions.
Define reconciliation for chargebacks, representments, reversals, and merchant adjustments against the merchant ledger and reserve balances.
Own requirements for ingesting, validating, and processing settlement, funding, and reconciliation files from networks, processors, and partner banks.
Work with finance on general ledger mapping, month-end close, suspense and clearing account balances, and SOX controls.
Specify reports and dashboards for match rates, open breaks by age and value, unreconciled funds, and month-end status.
Serve as the merchant acquiring subject matter expert for engineering teams, covering authorization, clearing, settlement, interchange, merchant pricing, and funding timelines.
Ensure merchant statements tie to merchant deposits and work with servicing teams on reconciliation-related merchant inquiries.
Review reconciliation impacts of card-network mandates and new products before they go live.
Write and split features into stories, run backlog refinement, and participate in PI Planning, system demos, and Inspect and Adapt as a Product Owner on a SAFe Agile Release Train.
Coordinate cross-team dependencies with the Product Manager and other Product Owners on the train.
Run sprint planning and sprint reviews, and accept or reject completed stories against acceptance criteria.
Update stakeholders in finance, settlement operations, merchant servicing, risk, and audit on scope, dates, and trade-offs; flag schedule slips early and present options.
Explain reconciliation logic and system behavior to finance users and translate finance requirements into technical terms for engineers.
Lead requirements workshops and UAT sessions, and support production releases, including post-launch defect triage.

Benefits

Highly competitive compensation and benefits package.
Possibility to work abroad.
10 days of paid annual leave, plus sick leave and national holidays.
Maternity and paternity leave plans.
Medical, dental, vision, life, and long- and short-term disability insurance; plans vary by region.
Retirement savings plans.
Higher education certification policy.
Commuter benefits; availability varies by region.
Extensive training opportunities focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business access to more than 5,000 curated courses for Synechron employees.
Coaching opportunities with colleagues from FinLabs and Center of Excellences groups.
Flexible workplace arrangements, mentoring, internal mobility, and learning and development programs.