Product Owner - Merchant Reconciliation

Synechron•Dallas, TX

8d•$115,000 - $125,000

About The Position

Synechron is hiring a Product Owner to own the reconciliation platform for its merchant acquiring business. The role ensures card transactions, fees, chargebacks, and adjustments reconcile across card networks, the bank’s general ledger, and merchant funding. The Product Owner works with finance, settlement operations, merchant servicing, risk, audit, and engineering to turn reconciliation needs into clear product requirements and deliverables. The position owns the reconciliation backlog and defines matching rules, break-management workflows, fee and chargeback reconciliation, file ingestion and validation requirements, financial controls, and reporting. It also serves as the merchant acquiring subject matter expert for engineering teams, supports merchant servicing inquiries, and assesses reconciliation impacts of network mandates and new products. As part of a SAFe Agile Release Train, the Product Owner develops and splits features into stories, manages dependencies, participates in PI Planning and other train events, runs sprint planning and reviews, and accepts or rejects completed stories against acceptance criteria. The role also leads requirements workshops and UAT, supports production releases and post-launch defect triage, and communicates scope, dates, and trade-offs to stakeholders. The stated base salary for a position filled in Dallas, Texas is $115,000–$125,000 per year, plus benefits; compensation varies by geography and other factors.

Requirements

At least 7 years of experience in merchant acquiring or payment processing, including at least 3 years as a Product Owner or Business Analyst on reconciliation, settlement, or finance systems.
Strong merchant-domain knowledge covering the transaction lifecycle from authorization to merchant funding, interchange and merchant pricing, chargebacks, and merchant adjustments.
Hands-on reconciliation experience with matching rules, break management, general-ledger postings, and settlement and funding files.
Working knowledge of Visa and Mastercard clearing and settlement reports.
At least 2 years working in a SAFe environment, including PI Planning and managing dependencies across teams on an Agile Release Train.
Experience writing features, user stories, and acceptance criteria in Jira or a similar tool.
Ability to query transaction and ledger data using SQL to investigate breaks.
Clear written and spoken communication, with experience working across finance, operations, and technology teams and presenting to senior stakeholders.
Bachelor’s degree in finance, accounting, business, computer science, or a related field, or equivalent experience.

Nice To Haves

Certifications in product management, payments, or related fields.
Knowledge of financial regulations, compliance standards, and industry best practices.
Experience working in fast-paced, agile environments.

Responsibilities

Own the product backlog for merchant transaction, settlement, funding, fee, and chargeback reconciliation.
Define matching rules across authorization and clearing records, card-network settlement reports, bank settlement accounts, the general ledger, and merchant funding files.
Specify how reconciliation breaks are detected, categorized, aged, routed, and resolved, including match tolerances, auto-match targets, and manual workflows.
Own requirements for interchange and scheme-fee reconciliation, including comparing network-billed fees with merchant-charged fees and flagging downgraded or misqualified transactions.
Define reconciliation for chargebacks, representments, reversals, and merchant adjustments against merchant ledgers and reserve balances.
Own requirements for ingesting, validating, and processing settlement, funding, and reconciliation files from networks, processors, and partner banks.
Work with finance on general-ledger mapping, month-end close, suspense and clearing account balances, and SOX controls.
Specify reports and dashboards for match rates, open breaks by age and value, unreconciled funds, and month-end status.
Serve as the merchant acquiring subject matter expert for engineering teams, covering authorization, clearing, settlement, interchange, merchant pricing, and funding timelines.
Ensure merchant statements reconcile to merchant deposits and work with servicing teams on reconciliation-related merchant inquiries.
Review reconciliation impacts of card-network mandates and new products before launch.
Write and split features into stories, conduct backlog refinement, and participate in PI Planning, system demos, and Inspect and Adapt on a SAFe Agile Release Train.
Work with the Product Manager and other Product Owners to manage cross-team dependencies.
Run sprint planning and sprint reviews, and accept or reject completed stories against acceptance criteria.
Provide regular updates to finance, settlement operations, merchant servicing, risk, and audit stakeholders on scope, dates, and trade-offs; flag schedule slips early with options.
Explain reconciliation logic and system behavior to finance users and translate finance requirements into technical terms for engineers.
Lead requirements workshops and UAT sessions, and support production releases and post-go-live defect triage.

Benefits

Highly competitive compensation and benefits package.
Possibility to work abroad.
10 days of paid annual leave, plus sick leave and national holidays.
Maternity and paternity leave plans.
Comprehensive insurance plan including medical, dental, vision, life insurance, and long- and short-term disability; plans vary by region.
Retirement savings plans.
Higher education certification policy.
Commuter benefits, varying by region.
Extensive training opportunities focused on skills, substantive knowledge, and personal development.
Free on-demand Udemy for Business access to more than 5,000 curated courses for Synechron employees.
Coaching opportunities with experienced colleagues from Financial Innovation Labs and Center of Excellences groups.
Cutting-edge projects at leading tier-one banks, financial institutions, and insurance firms.
Flexible workplace arrangements, mentoring, internal mobility, and learning and development programs.