Product Owner

Leidos•Chantilly, VA

41d

About The Position

Leidos is seeking a Product Owner to support business process management, systems analysis, and data analytic support in transitioning its case management system. The selected individual will serve as a liaison between the group and end users, requiring strong soft skills and a proactive, "go-getter" attitude to work with various levels of stakeholders. This role is not suitable for individuals who are newly cleared or at an entry-level stage. The position involves drafting documentation, creating/editing/working with Tableau & Salesforce dashboards, Excel spreadsheets/pivot tables, Standard Operating Procedures (SOPs) for onboarding, and gathering, understanding, and translating requirements. The office handles harassment allegations, workplace conflicts, and grievances, utilizing a case management system that collects structured data for analysis and reporting. The team is transitioning from a basic system requiring manual data export and triage to a custom system with built-in dashboard metrics. The Product Owner will extract raw data, scrub it for errors, collect user requirements, and liaise with developers to ensure accurate understanding of development needs. Responsibilities also include preparing business data metrics reports and infographics, monitoring system reporting effectiveness, evaluating and proposing improvements to knowledge management practices, updating system documentation and training materials, creating business process maps, identifying and proposing business process improvements, conducting new employee onboarding briefings, providing customer system training, and guiding employees on system usage and case file management.

Requirements

Must have an active TS/SCI with Poly to be considered.
Must have a Bachelor's degree and at least 12 years of prior relevant experience or Masters with at least 10 years of prior relevant experience.
May possess a Doctorate in technical domain.
May have 4+ years of additional work experience in lieu of degree.
Must have experience using Excel and Tableau to perform data analysis, to include writing formulas and basic coding to elevate analysis capabilities beyond the basic functionality of those platforms.
Must have experience creating insightful and focused infographics in Excel and Tableau that meet basic graphic design best practices.
Must have experience creating/editing/working with Tableau and Salesforce dashboards.
Must have experience with Excel spreadsheets/pivot tables.
Must have experience crafting technical requirements from users (gathering, crafting & translating those requirements) and user stories for workflow application development.
Must have experience drafting documentation including, but not limited to, SOPs for onboarding.
Must have experience clearly briefing, providing instruction, and creating reference materials for activities such as on boarding or user engagement.
Must have experience performing small-scope business process analysis to identify areas of opportunity for integration and efficiency.
Must have experience clearly drafting, defining, communicating, and implementing metrics-based and workforce-vetted process improvements.
Must have experience identifying, proposing, and facilitating the implementation of comprehensive and multi-modal knowledge management best practices.

Responsibilities

Extract raw data from the CMS as Comma Separated Value (CSV) files for import into Excel.
Scrub data for gaps and discrepancies.
Collect user requirements from employees and generate recommendations for updates and expansions of the system capabilities.
Liaise with developers to ensure they have an accurate understanding of the process and development requirements.
Prepare business data metrics reports and infographics according to customer's requirements.
Monitor the effectiveness of the system reporting functions to make recommendations for improved capabilities.
Evaluate the current internal knowledge management practices, propose best practices, facilitate implementation, and monitor effectiveness and maintenance.
Update and maintain system user documentation and training materials, as well as a set of business process maps using Business Process Mapping Notation.
Identify and propose business process improvements and efficiencies, for both manual processes and those automated in the system.
Perform new employee on-boarding process briefings.
Conduct customer system training.
Provide guidance for all employees on the use of the system and case file management and documentation.