Product Owner - Workplace Service Delivery

PlayStation Global•San Diego, CA

21h•$144,200 - $216,200•Hybrid

About The Position

We are seeking an experienced Product Owner to lead the strategy, design, and continuous improvement of Workplace Service Delivery (WSD) capabilities within ServiceNow. This role will partner closely with Facilities, Space Planning, Workplace Operations, and technical teams to deliver scalable, user-centered workplace experiences through automation, self-service, and workflow optimization. The ideal candidate combines strong product ownership practices with experience designing enterprise workflows and digital workplace experiences within ServiceNow.

Requirements

5+ years of experience in Product Ownership, Product Management, Business Systems Analysis, or ServiceNow solution delivery
Experience with ServiceNow Workplace Service Delivery (WSD), Employee Center, or related workflow platforms
Strong understanding of workflow design, service delivery operations, and user-centered product development
Experience managing backlogs, requirements, and stakeholder alignment
Ability to translate operational needs into scalable technical solutions
Experience working in Agile environments

Nice To Haves

Experience supporting Facilities, Workplace Operations, or Space Planning organizations
Familiarity with: Workplace reservation systems, Workflow automation, Virtual Agent / AI capabilities, Knowledge management, Reporting and dashboards
ServiceNow certifications preferred
Experience in large, global organizations

Responsibilities

Own the WSD product roadmap, backlog, and prioritization strategy
Translate operational and employee needs into scalable ServiceNow solutions
Partner with Facilities, Space Planning, Workplace Operations, and service providers to improve workplace experiences
Drive workplace workflow design across: Workplace requests, Facilities services, Office moves and seating coordination, Reservation management for desks, rooms, and collaboration spaces, Visitor and workplace support experiences, Knowledge and self-service experiences
Define user stories, requirements, and acceptance criteria
Partner with engineering, platform teams, and TPMs on solution delivery
Lead backlog refinement, prioritization, and stakeholder alignment
Analyze adoption, workflow performance, and employee feedback to drive continuous improvement
Support rollout readiness, communications, and change adoption