Product Owner - Point of Sale - Canada/Mexico and DocuSign

Daimler Truck North America•Charlotte, NC

19h•Hybrid

About The Position

The Product Owner will play a critical role in supporting and enhancing the Point of Sale (POS) system used for credit applications, proposal management as well as contract document management. This role bridges business needs and IT capabilities, ensuring seamless customer experiences, compliance with financial regulations, and operational efficiency across the lending lifecycle. This role focuses specifically on point of sale process alignment opportunities of our Canada and Mexico operation with US operations and the accommodation of country specific process and regulatory requirements.

Requirements

BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree
Experience with POS systems, loan origination platforms, or CRM tools is a plus.
Experience as a Business Analyst, preferably in financial services.
Analytical mindset with ability to troubleshoot, validate, and optimize system logic.
Ability to analyze business processes and document workflows.
Proficiency in requirements documentation, process modeling, and functional specifications.
Excellent communication skills to bridge business and technical stakeholders.

Nice To Haves

Background in automotive finance or equipment leasing industries.
Knowledge of integration with e-signature platforms and dealer management systems.
Bachelor’s degree in Business, Finance, Information Systems, or related field.

Responsibilities

Collaborate with stakeholders (sales, credit, compliance, IT) to elicit, document, and refine business requirements.
Translate complex financial workflows (credit decisioning, quoting, contract booking) into opportunities for improvement and clear functional specifications.
Serve as subject matter expert for POS system functionality related to credit applications, quoting, and contract workflows
Partner with IT teams to design, test, and deploy system enhancements, integrations, and bug fixes.
Partner with compliance teams to monitor regulatory changes and assess system impacts.
Develop test cases and execute user acceptance testing (UAT) for new features, upgrades, and integrations.
Validate accuracy of information submitted for credit decisioning, quotation calculations, and contract generation.
Act as liaison between business users and technical teams, ensuring clarity and alignment with a focus on Canada and Mexico sales operation.
Provide training, documentation, and support to end-users on POS system functionality.
Communicate project updates, risks, and timelines to leadership.