Point of Sale Implementation Specialist - Hybrid

North Country Business P Roducts Inc • Minneapolis, MN

4d • Hybrid

About The Position

North Country is seeking an Implementation Specialist who understands the hospitality world and gets energized helping others succeed with technology. This role is for individuals who have worked in restaurants or hotels and are interested in transitioning to a technology career. The Implementation Specialist will be responsible for configuring, training, troubleshooting, and building relationships with clients as they launch or upgrade their point-of-sale systems. This role is crucial for busy restaurant, bar, or hotel operations.

Requirements

• Experience in the hospitality industry
• Working knowledge of SkyTab or similar POS platforms
• Comfort with technology and a knack for explaining it to others
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong communication skills — written, verbal, and listening
• Organized, detail-oriented, and able to manage multiple projects
• Willingness to travel to client sites, including overnight stays

Responsibilities

• Configure, test, and document POS systems and software, including advanced network settings and third-party integrations
• Manage installation projects from start to finish, keeping them on scope and clients happy
• Train clients on POS functionality in a way that actually sticks
• Analyze client needs by collaborating with Sales and the Implementation Manager
• Deliver a consistently excellent client experience

Benefits

• Hybrid schedule — remote flexibility when not traveling to client sites after training period
• 100% employee-owned — your work builds real equity in the company
• Collaborative, servant-leadership culture — your voice is heard and your contributions matter

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed