Technical Support Specilaist (Point of Sale)

HungerRush • Houston, TX

1d • Remote

About The Position

Provide technical support for HungerRush Point of Sale systems in the restaurant industry, ensuring the stable operation of customer hardware and software. This includes troubleshooting, configuring, maintaining, supporting, and optimizing all HungerRush Point of Sale products, PC hardware, software, and communication links. This job requires a technical understanding of IT, an appreciation of the food industry, and strong customer service skills. You will serve as a frontline resource for restaurant operators who depend on their POS to run their business where downtime is lost revenue, and urgency matters.

Requirements

• Minimum – high school diploma (or Equivalent)
• 1-3 years of experience in computer technology
• Minimum 1 year of technical help desk or call center environment experience preferred
• Be flexible with working schedules, including nights, weekends and holidays
• Possess strong verbal and written communication skills in the English language
• Have strong interpersonal skills, problem solving skills, and negotiating skills
• Ability to communicate technical solutions clearly to non-technical callers, including kitchen staff, shift managers, and business owners who need problems solved fast, not explained in jargon
• Patience and composure when supporting customers in high-pressure, high-volume restaurant environments
• Think analytically and work in a fast-paced environment
• Solid understanding of Point of Sale systems — how they work, why restaurants rely on them, and how downtime directly impacts a restaurant's ability to operate
• Be organized and have strong time management skills
• Be able to technically troubleshoot and reverse engineer Windows Networking

Nice To Haves

• Associates Degree (or higher)
• Technical certifications (examples: Net+, CompTIA A+ or an AAS degree or equivalent)
• Previous experience in the hospitality or restaurant industry preferred
• Familiarity with POS equipment preferred
• Bilingual Speaker (preferable)

Responsibilities

• Provide technical support via phone, handling a high volume of inbound cases across a range of complexity
• Identify, analyze, and resolve hardware and software issues efficiently and thoroughly
• Work customer cases efficiently with the goal of optimizing and improving customer satisfaction
• Document all case activity accurately in the ticketing system, keeping tickets updated through resolution
• Recognize when an issue requires escalation and hand off with full context
• Ensure customers’ issues are dealt with in a timely fashion and that customer satisfaction is maintained
• Maintain availability during scheduled shifts to ensure quick response times
• Work cross-functionally with other departments to drive timely resolutions
• Follow established SOPs and contribute to their improvement over time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED