Product Orders Administrator (Maternity Contract)

First Canadian Financial Group • Sherwood Park, AB

25d • Onsite

About The Position

The Product Orders Administrator (Maternity Contract) is responsible for processing and managing product orders accurately and efficiently while ensuring compliance with internal procedures and service standards. This role supports the full order lifecycle, including order entry, validation, coordination with internal teams, and resolution of order-related issues. The Product Orders Administrator ensures timely and accurate processing of customer and internal requests while maintaining high service standards and contributing to operational improvements.

Requirements

• High school diploma is required.
• 1-2 years experience in administration, customer service, or order processing.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Fluent in English with proven skills in verbal and written communication is required.
• Strong attention to detail and data entry accuracy.
• Successful completion of a criminal background check, education verification, and employment reference checks is required before employment.

Nice To Haves

• Experience with order entry systems, ERP systems, or CRM platforms is an asset.
• Fluent in French with proven skills in verbal and written communication is an asset.
• Familiarity with ERP or order management systems is an asset.

Responsibilities

• Coordinate sales to external customers, including quoting, order entry, order fulfillment, invoicing, and follow-up.
• Dispatch orders through appropriate warehouses for pick-up or delivery.
• Ensures consistent adherence to company policies and procedures.
• Investigate and correct issues regarding shipments.
• Work with customers to understand demand patterns and communicate needs to the Inventory Analyst.
• Keep Sage updated with accurate customer, order, and inventory data.
• Reconcile monthly inventory counts for warehouses and company field technicians.
• Identify and escalate discrepancies as required.
• Identify opportunities to improve order processing efficiency, accuracy, or workflow.
• Participate in team initiatives to enhance operational processes or systems.
• Contribute ideas that improve customer service, reduce errors, or streamline processes.
• Respond to internal and external inquiries regarding order status, product information, or delivery issues.
• Provide clear and professional communication to customers, sales teams, and operations partners.
• Resolve routine order issues promptly and escalate complex issues appropriately.
• Communicate with dealership partners and warehouses located across the country.
• Coordinate with warehouses and technicians to ensure complete and accurate reporting.
• Proactively communicate potential risks or issues to management.
• Model accountability, professionalism, and attention to detail.
• Maintain and enhance technical knowledge.
• Set and manage goals aligned with finance department strategic objectives.
• Demonstrate ownership and accountability for deliverables and deadlines.
• Contribute to continuous improvement initiatives and broader finance team priorities.
• Other duties as required, including participation in regulatory initiatives, system implementations, and special projects.

Benefits

• Off work 1 hour early on Fridays.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees