Product Operations

Profound•San Francisco, CA

1d•Onsite

About The Position

Profound is on a mission to help companies understand and control their AI presence. We build AI agents for marketers, scaled from Seed to Series C in 15 months, and now count roughly 10% of the Fortune 500 among our customers. The pace we have set is the floor, not the ceiling. We are hiring for Product Operations to sit at the intersection of product, engineering, and go-to-market, serving as the connective tissue between our product team and the customers, partners, and internal teams who depend on it. You'll bring Profound's platform to life through templates, enablement, demos, and deep product expertise, helping us scale without losing the product clarity that got us here.

Requirements

Product-minded with a bias toward action: you see a gap between what exists and what should exist and immediately start closing it
Strong communicator, written and verbal, able to work with both engineering and sales teams
Able to operate in a fast-moving, early-stage environment with minimal direction: you're comfortable figuring out what matters and getting to work without a playbook
Technically fluent enough to work directly with engineers: you understand how the product is built, can read a spec, ask sharp questions, and spot when something doesn't add up
Customer-empathetic: you can translate what customers need into concrete product feedback, and you treat customer signal as one of the most valuable inputs in the building process
Highly organized with the ability to hold a lot of context at once: multiple features in flight, different stakeholder needs, different release timelines, without anything falling through the cracks

Responsibilities

Lead feature-specific product ops work across all our products, owning the operational layer from launch prep through adoption tracking
Act as the voice of the customer inside the product org, synthesizing feedback from support, sales, and customer conversations into concrete, prioritized product input
Support sales enablement by educating the GTM team on product releases, building release notes, internal guides, and demo scripts that help sellers articulate value immediately
Own the product and engineering update for the full company, synthesizing what shipped, what's coming, and why it matters into a communication cadence that keeps every team aligned and informed
Work directly with Agent Engineering to create, iterate, and improve agent templates, translating product capabilities into reusable, customer-ready formats
Evaluate third-party partnerships, review proposals, ask sharp product questions, stress-test integrations, and surface risks or gaps before they become commitments
Build and maintain product documentation, launch playbooks, and internal wikis so institutional product knowledge scales beyond the heads of a few engineers
Track product adoption metrics and feature usage post-launch, identifying what's working, what's not, and flagging signals that should influence roadmap decisions