Product Operations Lead

Joko

1d•Hybrid

About The Position

At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money. Founded in Paris, Joko is a tech company and certified B Corp with over 90 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! 🛠️ Our Product Operations Team We're building Product Operations as a new team at Joko — and this is a foundational hire. Joko helps millions of users earn cashback automatically, whether they shop online through affiliate links, activate coupons, or pay in-store with their linked bank card. Behind each of these experiences, there's an operational engine that needs to work flawlessly: transactions must be tracked, cashback must be caught, offers must be reliable, and merchants must perform as expected. When this engine breaks, users don't get paid — and trust erodes fast. Product Operations will own that engine. The team's mission is to guarantee the reliability and continuous improvement of Joko's core monetization mechanics — across affiliate tracking, coupons, card-linked bank integrations, and merchant performance. It's a technical, data-heavy, high-stakes scope that sits right at the heart of what makes Joko's product work. 🎯 What you will do As Product Operations Lead, you'll work directly with Quentin , our COO, to build this function from the ground up . This is not a maintenance role — it's a founding mandate. You'll shape what Product Operations becomes at Joko, starting with building a team and the runway to grow. Your core mission: make Joko's product operations reliably excellent. Concretely, that means: Deliver on the metrics that matter. You own track rates, catch rates, offer reliability, and merchant performance. When something breaks, your team finds it, fixes it, and makes sure it doesn't happen again. Build and lead the team. You'll recruit, coach and develop 2 Ops Managers from day one, set the bar high, and hire as the scope grows. Drive continuous improvement. Processes, tooling, monitoring — much of it is still being built or improvised. You'll bring structure where there's none and improve what already exists, from quick wins to long-term scalable solutions. Be the operational voice in product decisions. You'll work closely with Product & Engineering to flag issues, shape the roadmap from an ops perspective, and make sure operational needs don't get lost in feature priorities. Drive merchant performance and partner with the commercial team. Many operational issues originate at the merchant level — broken tracking, unreliable offers, inconsistent data. You'll build the frameworks to monitor and score merchant performance, identify underperformers, and drive corrective actions. You'll work hand in hand with the commercial team to turn operational insights into partner conversations: escalating issues, setting quality standards, and making sure merchant reliability improves over time — not just gets patched. Define how this team operates. There's no playbook — you'll set the rhythm, the rituals, and the standards. OKRs, sprints, escalation processes: you decide what this team needs to run well.

Requirements

At least 5 years of experience, with meaningful exposure to Product, Operations, or a technical/data-driven environment.
Builder mindset with an entrepreneurial streak.
Ability to think in systems: monitoring → detection → investigation → resolution → prevention.
Understanding of how products work end-to-end and a strong sense for operational reliability.
Successful track record leading a small team of diverse, talented profiles.
Data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics.
Ability to thrive when building a function from scratch with no predecessor or manual.
Strong written and verbal communication skills.
Ability to explain complex concepts simply.
Attention to detail and talent for spotting flaws.
Fluent in written and spoken English.

Nice To Haves

Mastering French is not required.

Responsibilities

Deliver on the metrics that matter: track rates, catch rates, offer reliability, and merchant performance.
Find, fix, and prevent recurrence of operational issues.
Build and lead a team, including recruiting, coaching, and developing Ops Managers.
Drive continuous improvement of processes, tooling, and monitoring.
Act as the operational voice in product decisions, collaborating with Product & Engineering.
Shape the roadmap from an operational perspective.
Drive merchant performance and partner with the commercial team.
Build frameworks to monitor and score merchant performance.
Identify underperforming merchants and drive corrective actions.
Define the operational team's rhythm, rituals, and standards (OKRs, sprints, escalation processes).