Lead Product Operations Manager

GE Aerospace•West Chester, PA

21h

About The Position

The Fleet Support Flight Data & Diagnostics Systems Operations Manager is accountable for the day-to-day support, configuration management, and troubleshooting of the systems that enable GE Aerospace’s diagnostics services. This role leads a team of contractors executing configuration operations, ensuring consistent, accurate, and timely setup in support of internal users and external customers. The Operations Manager works closely with Digital Technology (DT) partners to monitor and improve the reliability of digital tools, rapidly triage and resolve incidents, and ensure high customer satisfaction. The role influences operating approach, projects, and programs within the function, including ways of working, and is expected to improve the quality, efficiency, and effectiveness of the operations team. This position requires strong commercial judgment to deliver required outcomes, operating within established commercial practices and policies, and may help shape those practices based on business needs.

Requirements

Minimum Bachelor's degree from an accredited university or college.
Minimum of 3 additional years of experience in engineering, data operations, or commercial operations is required.

Nice To Haves

Airline & Aviation operations knowledge and airline/engine/aircraft data experience is beneficial.
Strong oral and written communication skills
Strong interpersonal and leadership skills
Experience managing digital systems across a global team
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Experience applying LEAN principles
Ability to document, plan, market, and execute programs
Established project management skills.

Responsibilities

Owns operational processes and standard work for data onboarding and customer integration into the 24/7 diagnostics monitoring ecosystem, ensuring consistent execution and control.
Drives continuous improvement by applying lean principles to measure, track, and improve assigned processes (e.g., cycle time, quality, rework, and handoffs).
Manages internal and external customer inquiries related to flight data, ensuring timely, accurate responses and clear expectations.
Leads through influence to ensure Fleet Data & Diagnostics Systems (FD&DS) projects, programs, and operational needs are prioritized and delivered on time and within budget.
Reviews and responds to Voice of the Customer (VoC) feedback, translating insights into corrective actions and operational or product improvements.
Leads initiatives to improve operational effectiveness, including coordination of metrics, dashboards, functional processes, and cross-functional initiatives.
Partners with digital support teams to monitor system health, troubleshoot performance issues, and maintain service continuity for users and customers.
Leads purchased services teams (contractors/suppliers) responsible for maintaining system configuration, reporting, and operational readiness, ensuring adherence to SLAs and deliverables.
Reports system and process performance to stakeholders and leaders, including service health, operational metrics, risks, and improvement progress.
Coordinates issue triage and problem resolution across support teams and users to enable rapid containment, resolution, and recovery.
Provides proactive communications and status updates on incidents, requests, and changes to stakeholders, ensuring alignment and transparency.
Partners with DT counterparts to conduct root cause analysis and drive corrective and preventive actions (CAPA) to prevent recurrence.
Tracks system performance and reliability trends and initiates improvement plans to address recurring issues and systemic problem areas.
Collaborates with digital product managers to define and prioritize product enhancements informed by operational needs, user feedback, and system performance data.
Presents program strategies and technical roadmaps including risks, tradeoffs, and recommendations to stakeholders and senior leaders.