Product Operations Lead

GoodHabitz

About The Position

GoodHabitz is a B2B SaaS platform focused on human skills development, currently undergoing a transformation from a sales-led model to a product-led growth model. The Product Operations Lead will be the first in this role, responsible for building and running the operating system that connects product strategy to execution across a growing, multi-team product organization. This role is about designing a system that enables the product organization to plan, decide, measure, and ship more efficiently and deliberately, reducing ambiguity and coordination overhead.

Requirements

Hands-on experience in product ops, strategy & operations, or a closely adjacent function at a scaling B2B SaaS company.
Understanding of the difference between building an operating system and running a project plan.
Ability to impose structure on ambiguity.
Systems thinking – understanding how rituals, tooling, incentives, and decision flows impact execution quality.
Data fluency – knowing what to ask for and how to effectively use data insights.
Strong communication and influence – earning trust through clarity and follow-through.
Comfort with incomplete information – ability to make progress without waiting for everything to be clean.

Nice To Haves

Prefer to design the system rather than manage inside it.
Energised by transformation environments.
Treat process as a hypothesis, not a policy.
Ability to challenge a VP's framing while maintaining the relationship.

Responsibilities

Design and run the system that connects OKRs to execution across all product teams, including planning cadences, prioritisation frameworks, documentation standards, and product rituals.
Build the infrastructure that translates signals (product analytics, customer research, support data, CS feedback) into concrete decisions, aiming for higher signal quality and faster decision velocity.
Operationalise KPIs by building a reliable system around them, including consistent metric definitions, team-facing dashboards (in partnership with the Product Data Lead), and regular review rhythms.
Identify and resolve bottlenecks in the workflow, improving planning reliability, reducing cycle time from idea to shipped outcome, and proactively managing cross-team dependencies.
Improve collaboration and alignment with Engineering, Design, Revenue, and Customer Success, ensuring clear outcomes, smooth handoffs, and timely context sharing.
Drive the adoption of high-leverage AI workflows, enhance the use of Jira, Slack, and analytics tooling, and automate operational tasks that do not require human judgment.

Benefits

Become part of the leader online training company in the European market.
Grow professionally at a trailblazing company with unstoppable momentum.
Competitive salary and role-specific performance bonus.
25 days paid holiday.
Travel budget.
Flexible work & tools, including a laptop.
Unlimited access to GoodHabitz resources and MyAcademy for growth & development.
Mental coaching support from a partner.
Work with diverse & inclusive teams from across Europe.
Themed events & team-building activities.
Annual Do-Good Day (fully paid day for volunteer work).
Pension & insurance (disability and pension coverage).