Product Operations Specialist
About The Position
McGraw Hill, a leading provider of digital and print educational resources, is seeking a Product Operations Specialist to enhance the effectiveness and efficiency of its Product organization. This hybrid role blends operational coordination with administrative support, offering a valuable opportunity for individuals early in their careers to gain exposure to Product Management, Program Management, and Product Operations. The specialist will collaborate closely with Product leaders and cross-functional teams to coordinate planning, maintain operational systems and documentation, prepare reports and communications, organize meetings and events, and refine processes to ensure smooth organizational functioning. The ideal candidate will be highly organized, detail-oriented, naturally curious, and eager to utilize AI and modern productivity tools to simplify and accelerate work. Success hinges on taking initiative, rapid learning, building strong relationships, and a commitment to continuous process improvement.
Requirements
- Bachelor's degree or equivalent experience, with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills, with exceptional attention to detail and follow-through.
- Strong curiosity, initiative, and a desire to learn new systems, processes, and technologies.
- Interest in using AI and automation tools to improve productivity and simplify repetitive work.
- Experience through internships, coursework, or professional roles using tools such as Microsoft Office, Jira, Confluence, Smartsheet, Productboard, or similar collaboration and planning platforms.
- Ability to create organized reports, presentations, documentation, or dashboards that communicate information clearly.
- Strong problem-solving skills and a continuous improvement mindset, with the confidence to identify opportunities to make processes more efficient.
- Ability to build positive working relationships across Product, Engineering, UX, PMO, and other cross-functional teams while providing exceptional operational and administrative support.
Responsibilities
- Coordinate calendars, meetings, workshops, and planning sessions for Product leadership, preparing agendas, capturing action items, and following up on key decisions.
- Support quarterly planning, roadmap reviews, governance meetings, and other operational rhythms by organizing materials, maintaining documentation, and ensuring efficient information flow across teams.
- Prepare executive presentations, reports, dashboards, and communications to provide leaders with clear visibility into priorities, milestones, and organizational health.
- Maintain operational systems, documentation, roadmaps, and planning artifacts, ensuring information is accurate, organized, and up-to-date.
- Assist with onboarding activities, team communications, purchasing requests, travel coordination, meeting logistics, and other administrative needs supporting the Product organization.
- Leverage AI tools and automation to streamline routine work, improve reporting, organize information, and increase team efficiency.
- Identify opportunities to simplify workflows and improve operational processes, documentation, and cross-functional collaboration.
- Partner with Product, Engineering, UX, PMO, and business teams to support successful planning, coordination, and execution across the organization.
Benefits
- Annual bonus plan
- Full range of medical and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
