Product Specialist, Grain Operations

DTN • St. David's, IA

4d • $21 - $27 • Remote

About The Position

DTN is seeking a Product Specialist, Grain Operations to join our Customer Enablement organization and serve as a front-line subject matter expert supporting customers using DTN's grain ERP solutions. In this role, you will deliver timely, solutions-oriented technical support while leveraging your grain industry expertise to help customers maximize the value of DTN’s software. The ideal candidate combines hands-on grain operations knowledge with strong customer service and problem-solving skills. You will work closely with customers and cross-functional teams to troubleshoot issues, improve workflows, and contribute to the ongoing success of DTN’s grain technology solutions.

Requirements

• Working knowledge of grain operations, workflows, and terminology, including hedging, merchandising, scale operations, ticketing, settlements, and grain accounting
• Previous customer support, software support, or help desk experience with a demonstrated ability to resolve technical issues
• Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical users
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage multiple priorities independently while collaborating effectively across cross-functional teams
• Customer-focused mindset with a passion for delivering exceptional service and support

Nice To Haves

• Experience supporting ERP software within the agriculture or agribusiness industry
• Familiarity with ticketing systems and customer support documentation tools
• Experience with ERP configuration, implementation, or data troubleshooting
• Prior experience supporting grain elevators, cooperatives, processors, or grain merchandising organizations

Responsibilities

• Provide front-line technical support to customers via phone, email, and chat for DTN grain ERP solutions
• Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues
• Prioritize and manage support requests to ensure timely resolution based on business impact and urgency
• Troubleshoot issues related to software functionality, application, compatibility, and customer workflows
• Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds
• Partner with customers to optimize operational workflows and maximize the value of their ERP platform
• Resolve complex customer issues while serving as a knowledge resource for peers and team members
• Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements
• Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives
• Contribute to knowledge base articles, support documentation, and best practices for internal and customer use

Benefits

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed