Product Operations & QA Specialist
About The Position
We're looking for a Product Operations & QA Specialist to help us ship reliable, high-quality healthcare software. This is a role for someone who thinks like an owner: you'll be the person who catches what others miss, turns messy support signals into clear action, and makes sure releases go out only when they're truly ready. You'll own the full quality lifecycle for one or more product areas: from building smart regression suites to triaging real-world issues from the front lines of support. It's a role that blends rigor with judgment: you'll need to know when a bug is a blocker and when it's noise, and you'll need to communicate that distinction clearly to PMs, engineers, and stakeholders who are counting on your read. If you've worked in a hospital or clinic and know what's actually at stake when healthcare software breaks, and you want to bring that firsthand perspective into how a product gets tested, supported, and improved, we'd love to talk.
Requirements
- Minimum 2 years of experience in a healthcare setting (hospital or clinic) required
- Owns operational excellence (quality + support + content) for defined product areas.
- Strong ability to prioritize testing and support work based on risk and impact.
- Communicates patterns and insights in a structured, persuasive way.
- Anticipates issues and proactively updates content and processes.
- Familiarity with some or all of the following tasks: Regression and feature testing frameworks.
- Familiarity with some or all of the following tasks: Tier-one support workflows and SLAs.
- Familiarity with some or all of the following tasks: Systematic analysis of support tickets.
- Familiarity with some or all of the following tasks: Structured feedback loops with PM and eng.
- Is a self-motivated team player with excellent communication and problem solving skills
- Proven ability to successfully and effectively manage goals and deadlines
- Can successfully work independently in a remote/virtual work environment
Responsibilities
- Own end-to-end testing and support for one or more product areas
- Design, maintain and improve testing plans, regression suites, and QA checklists.
- Help define go/no-go criteria for releases in their product area, in partnership with PM/TPM/eng.
- Own tier-one and triage workflows for their product area:
- Triage and route complex or high-impact issues to the right stakeholders.
- Monitor and report on key support metrics for their product area.
Benefits
- Flexible paid time off (PTO)
- Expansive coverage for health, dental, and vision
- Employer contribution to Health Savings Accounts (HSA)
- Generous parental leave policy
- Full employee coverage for life insurance
- Home office stipend
- Cell phone/internet reimbursement
- Company-paid holidays
- 401(K) plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
