Product Operations Manager (AI-Native Product Ops)

Comun•New York, NY

3d•Hybrid

About The Position

We’re looking for a Product Operations Manager to help us scale how we build and operate products at Común. This role sits at the intersection of Product, Engineering, Design, and Operations, and is focused on turning complex operational processes into simple, scalable systems. A core part of this role is leveraging AI to build, automate, and improve how we operate. You’ll be expected to use modern AI tools to design workflows, ship internal tools, and increase the leverage of both our product and operations teams. This is not a traditional operations role. You’ll approach operational problems with a product and builder mindset—identifying opportunities to automate, prototype, and deploy solutions quickly using AI and lightweight tooling.

Requirements

3–6+ years of experience in Product Operations, Product Management, BizOps, or similar roles
Strong product and builder mindset with the ability to turn ambiguous problems into structured solutions
Hands-on experience using AI tools to build or automate workflows (e.g., LLMs, agents, prompt design, AI-assisted tooling)
Comfort prototyping and shipping solutions without heavy engineering support
Experience working with operational teams (CX, Risk, or Back Office) and improving workflows
High ownership and execution—comfortable driving projects end-to-end
Analytical and data-driven; able to define success metrics and measure impact
Strong communication and collaboration skills across technical and non-technical teams
Comfort working in fast-paced, early-stage environments

Nice To Haves

Experience with internal tools, APIs, or no/low-code platforms is a strong plus

Responsibilities

Own and improve internal tools and systems used by CX, Risk, and Back Office teams
Identify and drive automation opportunities to reduce manual work and cost-to-serve
Use AI tools (LLMs, agents, workflow automation) to design and ship internal products and workflows
Partner with Product Managers to translate operational pain points into scalable product solutions
Design and implement workflows across onboarding, payments, support, and risk
Work with vendors and BPOs to ensure operational processes scale with the business
Define, track, and improve key operational metrics (e.g., SLA, AHT, resolution rate, cost per contact)
Act as a bridge between frontline teams and Product, ensuring fast and clear feedback loops
Ship lightweight, high-impact solutions quickly using modern tooling (e.g., Retool, Supabase, n8n, etc.)