Product Operations Manager: Practice & Enablement

Extra Duty Solutions • ,

1d • $85,000 - $100,000

About The Position

EDS runs the infrastructure behind off-duty and extra duty programs for approximately 250 law enforcement agencies nationwide. The company is scaling its product team from a handful of people into a real product organization, with an AI-first approach where throughput is achieved through better systems, tooling, and automation, rather than just increasing headcount. This role is responsible for building the operating system that the product team runs on. The position does not involve owning roadmaps or defining features, but rather owning how product flows through EDS, including cadences, tooling, data, and feedback loops to keep Product Managers (PMs) building and leadership informed. The ideal candidate has experience building the operating layer for a growing product team and enjoys making others more effective.

Requirements

• 5+ years in product operations, product management, or a closely related discipline running the operating layer for a product team
• Advanced Jira and Confluence administration: you have set these tools up and optimized them, not just used them
• Experience standing up planning cadences, roadmap reviews, and OKR or equivalent goal processes
• Strong with product analytics and reporting: you can build dashboards and turn raw usage and feedback data into structured, decision-ready input
• Comfort operating where signal is mediated: most user feedback at EDS comes through account managers and sales, not end users
• A bias for systems over heroics: you reduce friction so other people move faster
• Strong written communication: you will produce newsletters, changelogs, and stakeholder reporting that people actually read

Nice To Haves

• Built the product operating system for a team scaling from a few PMs into a real organization
• Used gen AI to automate reporting, synthesize feedback, or cut the admin load on a product team
• Background in tech-enabled services, workforce management, field services, or public safety: software that supports human service delivery, not pure SaaS
• Experience coordinating user research logistics (recruiting, scheduling, repository) in the absence of a dedicated researcher
• Familiarity with PE-backed operating discipline and board-level reporting cadences

Responsibilities

• The product team's operating rhythm: planning cadences, roadmap reviews, and OKR cycles that run on schedule without anyone chasing them
• The product tech stack: Jira and Confluence today, Pendo for analytics, and a dedicated product management tool as the team scales
• Consistent access for every PM to usage data, dashboards, and research insights, so no one is blocked waiting on numbers
• The intake and prioritization process across the team: you run the mechanics and keep the data honest, PMs and product leadership make the calls
• Cross-functional dependency tracking between product, engineering, design, and go-to-market as those handoffs grow
• PM onboarding and the team's standard ways of working: templates, definitions of done, and the playbooks that get a new hire productive fast

Benefits

• You will not be buried in ticket hygiene. You will build the practice a growing product team runs on.
• We have real revenue, real agencies, and a roadmap with teeth, and we are scaling the team to match.
• The systems you build will decide how fast we can move and how clearly leadership sees what is coming.
• It is a high-leverage role on a small, senior team, where the work you do shows up in everyone else's output.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed