Manager Product Enablement Operations
About The Position
The Manager, Product Enablement Operations is responsible for designing, managing, and continuously improving Ashley third-party (3P) operational programs, processes, and systems that enable efficient product onboarding and assortment expansion across Ashley's digital channels. This role serves as a critical bridge between Merchandising, Product Content, Technology, Operations, and external partners to ensure products are launched accurately, efficiently, and at scale. The position combines program management, process governance, systems oversight, and cross-functional leadership to drive operational excellence and support business growth initiatives. The ideal candidate excels at managing complex workflows, identifying process improvement opportunities, coordinating cross-functional execution, and establishing scalable operational frameworks that improve speed, quality, and consistency across product onboarding activities.
Requirements
- 5+ years of experience in product operations, merchandising operations, marketplace operations, catalog management, e-commerce operations, or program management in an e-commerce setting (required)
- Experience serving as a business owner for operational systems and workflows, including defining requirements, managing enhancements, supporting user acceptance testing, and driving adoption (required)
- Demonstrate leading complex cross-functional programs and process improvement initiatives
- Experience managing product onboarding, item setup, catalog operations, product content workflows, or assortment expansion programs
- Experience partnering with technology teams to define business requirements, support testing, and implement operational process improvements.
- Strong analytical and problem-solving skills with experience leveraging operational metrics to drive decision making
- Proficient with Microsoft Office suite, including Microsoft Excel
- Excellent interpersonal skills and an enthusiasm for working in a highly collaborative, cross-functional environment
Nice To Haves
- Bachelor's degree in business, operations, supply chain, information systems, merchandising or related field (preferred)
- Experience working with marketplace enablement platforms (e.g., Rithum, Mirakl, CommerceHub) (preferred)
Responsibilities
- Own and manage product onboarding and assortment activation processes from end to end
- Develop and implement scalable frameworks to support new product launches and assortment expansion initiatives
- Serve as the business owner for onboarding workflows, ensuring alignment across operational systems and processes
- Partner with Technology teams to define business requirements, support system enhancements, conduct testing, and drive implementation efforts
- Monitor and analyze onboarding throughput, data quality, and operational performance metrics to identify improvement opportunities
- Lead cross-functional initiatives to enhance product launch readiness, execution efficiency, and overall operational performance
- Drive continuous process improvement by identifying automation opportunities and streamlining manual workflows
- Take a hands-on approach to problem-solving, supporting both strategic initiatives and day-to-day operational tasks as needed
- Collaborate with stakeholders across business and technical teams to ensure successful delivery of onboarding and product launch objectives
Benefits
- Health, Dental, Vision, Employee Assistance Program
- Paid Time Off; increases with years of service
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Tuition Assistance
- Ashley Wellness Centers (location specific)
- 401(k) and Profit Sharing
- Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
