Product Operations Manager – Drive Client

Gallagher • Rolling Meadows, IL

1d

About The Position

The Product Operations Manager – Drive Client is responsible for the day-to-day operations, reporting, and delivery support behind Gallagher Drive Client. This role serves as the central point of coordination between Analytics Consultants, business stakeholders, Enterprise Data Management, GCOE, and offshore development teams to ensure reliable execution of data ingestion, reporting, dashboard delivery, and product enhancements. The ideal candidate is highly organized, execution-oriented, and focused on improving operational efficiency, reporting quality, and product adoption. This is an ideal opportunity for someone who thrives in a fast-paced analytics environment and enjoys combining project management discipline, product ownership, and operational coordination to drive outcomes.

Requirements

• Bachelor’s degree in business, Analytics, Computer Science, Information Systems, or a related field.
• 5+ years of experience in project management, product ownership, or delivery coordination
• Experience working in analytics, consulting, data, or technology environments
• Strong knowledge of Agile methodologies (scrum, sprint planning, backlog management)
• Proven ability to manage multiple workstreams and stakeholders simultaneously
• Strong documentation, organization, and communication skills
• Proficiency with Microsoft 365 (Teams, Excel, PowerPoint, SharePoint)
• Experience working with cross‑functional teams in large, matrixed organizations.

Nice To Haves

• Experience with Power BI or analytics/dashboard delivery
• Familiarity with DevOps, Planview, or Jira
• Exposure to consulting or client-facing analytics teams
• Experience working with distributed or global teams
• Knowledge of insurance, risk management, or benchmarking analytics environments
• PMP or CAPM Certification

Responsibilities

• Coordinate operational processes supporting Drive, including data collection, ingestion, reporting, and dashboard delivery.
• Act as the primary liaison between business stakeholders, offshore developers, GCOE, and Enterprise Data Management teams.
• Monitor delivery timelines, dependencies, and service levels across internal and offshore resources.
• Oversee delivery and quality of Power BI dashboards and reporting.
• Monitor data quality, ingestion performance, and reporting accuracy.
• Coordinate issue resolution across business, data, and technology teams.
• Support reporting governance and quality assurance processes.
• Develop and maintain usage and adoption reporting across regions, branches, and offices.
• Track key performance metrics including user adoption, engagement, utilization, and participation.
• Deliver executive reporting and scorecards that provide actionable insights to leadership.
• Identify trends and opportunities to improve platform adoption and business value.
• Manage delivery of analytics projects from requirements through release
• Own and prioritize the analytics consulting backlog
• Translate business needs into user stories and acceptance criteria
• Coordinate work across consultants, analysts, and developers
• Track progress, risks, dependencies, and capacity in DevOps
• Facilitate stakeholder alignment, requirements, and status reporting
• Support sprint planning, backlog refinement, and delivery governance
• Translate stakeholders need to clear user stories and acceptance criteria
• Balance competing requests while aligning delivery with highest business value
• Serve as the primary coordination point for analytics consultants
• Reduce operational overhead by managing reporting, tracking, and stakeholder alignment
• Ensure consultants have clear priorities, defined scope, and necessary inputs to execute efficiently

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level