Client Operations Manager

Gallagher•Towson, MD

About The Position

Primarily focused on providing technical expertise in the sale, placement, and service of employee benefits. This position will work closely with the Client to provide strategic guidance, partnering as the daily go-to benefits professional. This role builds and maintains effective business relationships with clients through proactive client service, effective management of renewals, accurate and timely responses to inquiries, and ongoing problem resolution. Lead contact and day-to-day administrator responsible for assigned clients. Analyzes and interprets plan rules to ensure compliance with plan documents and summary plan descriptions (SPD). Manages special projects as needed. Contributes to policy and benefit plan development through review, analysis, and improvement recommendations. Maintains an ongoing effort to determine and maintain equity with current benefit trends and legislated requirements and programs. Serves as technical or functional expert. May provide guidance to lower level staff, but has no formal supervisory responsibility.

Requirements

Bachelors degree
5 years related experience
Understanding of the key challenges in employee benefit plans and current health care trends.
Excellent client relationship-building skills.
Excellent presentation skills.
Ability to coordinate multiple projects while ensuring timely and accurate client deliverables.
Effective problem solving and resolution skills.
Strong organizational skills.
Strong project planning and management skills.
Strong analytical skills.
Strong multi-tasking skills.

Nice To Haves

2-3 years brokerage/agency experience

Responsibilities

Provide technical expertise in the sale, placement, and service of employee benefits.
Provide strategic guidance to clients as the daily go-to benefits professional.
Build and maintain effective business relationships with clients through proactive client service.
Manage renewals, respond to inquiries accurately and timely, and resolve problems.
Serve as the lead contact and day-to-day administrator for assigned clients.
Analyze and interpret plan rules to ensure compliance with plan documents and summary plan descriptions (SPD).
Manage special projects as needed.
Contribute to policy and benefit plan development through review, analysis, and improvement recommendations.
Determine and maintain equity with current benefit trends and legislated requirements and programs.
Serve as a technical or functional expert.
Provide guidance to lower level staff (no formal supervisory responsibility).