Product Operations Manager - Client Onboarding Delivery

TransUnion • Crum Lynne, PA

1d • $90,000 - $135,000 • Hybrid

About The Position

The Product Operations Manager will oversee client onboarding, implementation, and operational delivery for a fast-growing lending platform. This role partners with clients, sales teams, and technical stakeholders to manage complex implementations, coordinate cross-functional workstreams, and ensure successful product launches. This role will report to the VP of Strategic Operations. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• Experience managing client onboarding, implementation, delivery or operational processes within a technology, fintech or financial services environment.
• Experience working within financial services, fintech, credit marketplaces or digital lending environments.
• Knowledge of affiliate marketing, lead generation, eligibility or credit decisioning ecosystems.
• Experience delivering SaaS, API or platform-based implementations.
• Familiarity with Agile delivery methodologies and product operating models.
• Experience identifying and implementing process improvement initiatives.
• Knowledge of the credit bureau or consumer lending sectors.

Responsibilities

• Owning and managing the end-to-end onboarding process for all new Monevo UK clients, from contract signature through to successful go-live.
• Acting as the primary delivery lead between clients and internal teams throughout implementation activity.
• Developing, maintaining and governing onboarding plans, timelines, milestones and implementation documentation.
• Managing the onboarding pipeline and ensuring client implementations are delivered on time and to agreed quality standards.
• Coordinating cross-functional teams across Product, Technology, Commercial, Operations, Data and Compliance functions.
• Identifying, managing and resolving onboarding risks, issues and dependencies to ensure successful outcomes.
• Leading regular internal and external implementation meetings and steering discussions to maintain delivery momentum.
• Building strong client relationships and acting as a trusted operational contact during onboarding.
• Defining and continuously improving onboarding processes, governance frameworks, templates and best practices.
• Creating and reporting on operational KPIs, onboarding performance metrics and implementation status updates.
• Working closely with Product and Technology teams to prioritize client requirements and support successful launches.
• Supporting business growth by ensuring onboarding capacity, processes and delivery models scale effectively with demand.
• Managing and developing a Product Operations Analyst, providing coaching, guidance and performance support.
• Direct management of 1-3 Product Operations Analyst.
• Providing day-to-day guidance, coaching and development support.
• Ensuring operational activities are prioritized effectively across the team.

Benefits

• Day-one eligibility for medical, dental, and vision coverage
• Supplemental plan options
• Spousal, domestic partner, and other eligible dependent coverage
• Tax-advantaged HSA and FSA accounts
• Company-paid basic life and AD&D
• Optional voluntary life and AD&D for you and your family
• Short- and long-term disability
• Legal plan
• Pet insurance
• Travel accident coverage
• Adoption assistance
• Fertility planning coverage
• Caregiver support
• Dependent Care FSA for possibility of an employer match
• Complimentary Care@Work membership
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Financial wellness resources
• Career coaching
• Optional long-term care insurance
• Tuition reimbursement
• Flexible time off for exempt employees or paid time off for nonexempt employees
• Up to 12 paid holidays per year
• Commuter benefits
• Employee discounts
• Charitable gift matching
• Paid volunteer time off
• Corporate volunteer events
• 24/7 support including professional therapy, coaching, and emotional well-being programs
• Guided meditation and resources that support physical, mental, social, and financial wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed