Product Operations Manager - Analytics and Insights

Dexcom • San Diego, CA

1d • Remote

About The Position

The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
The Product Operations & Enablement team supports product teams in driving innovation, enabled by a frictionless, transparent, and repeatable operating model that delivers growth, customer satisfaction, and better outcomes. We exist to remove friction from how our product teams operate, surface what’s working (and what isn’t), and enable product teams to make data-driven decisions, better and faster. We enable processes, dashboards, and playbooks that empower our product teams to deliver transformative healthcare solutions.
Where you come in:
As a Product Operations Manager for Analytics and Insights, you will:

Requirements

• You understand and have operated in cutting-edge product operations teams
• You’ve built enablement/ops practices from the ground up and know what it takes to go from zero to scale.
• You have a strong background in analyzing data that impacts decisions and outcomes.
• Strong facilitation and change management skills.
• Experience with BI reporting and visualization tools (e.g. Tableau, Pendo, Power BI, Looker, etc.).
• Experience with Pendo, Amplitude.
• Typically requires a Bachelor’s degree and a minimum of 8 -12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience.

Responsibilities

• Define and Measure Product Outcomes:
• Build and maintain analytics systems and dashboards that track product outcomes and customer impact.
• Partner with PMs, R&D – Data Science, and IT to drive towards outcome-centric metrics.
• Track feature adoption and user impact.
• Help align leading product metrics with broader business KPIs.
• Help Product Managers level up in the use of outcomes, improving the methodology and approach
• Drive Continuous Improvement:
• Surface trends, risks, and opportunities.
• Deliver data-driven insights for planning, prioritization, and post-release reviews.
• Operate and Enable at Scale:
• Drive analytics infrastructure and tooling.
• Codify best practices into playbooks.
• Coordinate and communicate with cross-functional partners to stay aligned on product metrics

Benefits

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level