Product Operations Lead

Transurban • Tysons, VA

6d • Hybrid

About The Position

We’re seeking a Product Operations Lead to shape and support the operation of our mobility software products in North America and drive strategic growth and innovation. You’ll join an innovative team, who are highly engaged, collaborative, and dedicated to delivering modern software products that collect critical North American tolling revenue. As our Product Operations Lead, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Requirements

• Business Analysis and Requirements Elicitation: Proven experience translating stakeholder needs into technical requirements, stories, and epics in an Agile/SCRUM environment, particularly finding cost/revenue savings.
• System Testing, Verification, and Quality Assurance: Hands-on experience defining, managing, and executing system-level and user-acceptance testing (UAT) to ensure delivered software features operate as expected and align with defined business verification measures.
• Information Technology Infrastructure Library (ITIL) and Structured Incident Management: Practical understanding of service management principles (such as ITIL elements) to manage operational performance, run performance forums, and track incidents through to resolution within a DevOps environment.
• Strong Communication and Relationship Management: Outstanding interpersonal skills to bridge the gap between Virginia-based Operations and California/Australia-based product teams.
• Agile and Software Product Delivery: Practical experience supporting commercial, cloud-native software products and executing service management processes.
• Project Management: Ability to manage operational incidents, prioritize product enhancement requests, and drive outcomes with minimal oversight.

Responsibilities

• Collaborate with Business Operations, Product Managers, Technical Leads, and DevOps teams to drive quality business outcomes and optimize delivery and operational efficiency.
• Translate complex business requirements into clear stories, epics, and themes, ensuring the DevOps team is aligned with product objectives.
• Run agile ceremonies (daily stand-ups, fortnightly sprint kickoffs, and showcases) with geographically dispersed teams across North America and Australia.
• Ensure product performance meets specified operational and functional requirements, run operational performance forums, and manage incident tracking through to resolution.
• Verify and validate that the latest product changes from the DevOps team meet the Business requirements and are ready for release.
• Identify process improvements and key revenue/cost-saving opportunities within the Tolling Operations business (supporting major initiatives like the GoToll Expansion, Payments Platform Replacement, and Road User Charging).

Benefits

• A competitive salary and comprehensive benefits package including medical, dental, life, STD and LTD insurance and retirement plan.
• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
• 16 weeks paid parental leave (regardless of gender or carer status).
• Learning and development opportunities to support your career interests.
• Health and wellbeing support-access to Headspace, Ginger, wellness facilities, and more.
• Social activities, community give-back programs and paid volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed