Product Operations & AI Enablement Lead
Computer Task Group, Inc•Phoenix, AZ
•Onsite
About The Position
Drive Product excellence through AI-powered innovation and operational transformation. CTG is seeking a Product Operations & AI Enablement Lead to help modernize Product Management practices by optimizing workflows, implementing AI-enabled solutions, and improving team productivity. This role is ideal for a strategic, hands-on professional with expertise in Product Operations, process improvement, automation, and generative AI who is passionate about enabling high-performing Product organizations.
Requirements
- Strong knowledge of Product Management, Product Operations, Agile, Scrum, and Lean methodologies.
- Experience implementing AI-enabled productivity tools, workflow automation, and knowledge management solutions.
- Hands-on experience with generative AI platforms, prompt engineering, custom GPT development, and AI-assisted documentation.
- Strong process improvement and business operations expertise.
- Experience with Jira, Confluence, Azure DevOps, Microsoft 365, or similar collaboration platforms.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to simplify complex business processes through automation and technology.
- Exceptional communication and stakeholder management skills.
- Self-starter with the ability to lead initiatives independently in a fast-paced environment.
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Nice To Haves
- 7+ years of experience in Product Operations, Product Management, Business Operations, Program Management, or a related field.
- Proven success leading operational transformation and process optimization initiatives.
- Experience deploying AI solutions that improve business productivity and operational efficiency.
- Demonstrated ability to create standardized documentation, governance processes, and knowledge management frameworks.
- Experience leading organizational change management and driving adoption of new technologies.
- Background working with cross-functional Product, Engineering, UX, and Business teams in Agile environments.
- Advanced degree or certifications in Product Management, Agile, AI, Lean Six Sigma, or Process Improvement are preferred.
Responsibilities
- Lead Product Operations initiatives that improve organizational efficiency, consistency, and scalability.
- Design and implement AI-powered workflows that automate repetitive Product Management activities.
- Develop reusable AI assistants, custom GPTs, prompt libraries, templates, and automation solutions for Product Managers and Product Owners.
- Standardize Product documentation, including business requirements, user stories, acceptance criteria, roadmaps, executive updates, and stakeholder communications.
- Build centralized knowledge repositories, documentation standards, and playbooks that improve collaboration and accelerate onboarding.
- Partner with Product leadership to identify operational bottlenecks and implement scalable process improvements.
- Evaluate emerging AI technologies and recommend practical solutions that improve Product delivery, decision-making, and team productivity.
- Establish operational metrics and measure adoption, productivity gains, and process improvements resulting from AI initiatives.
- Support organizational change management through training, documentation, workshops, and coaching.
- Promote a culture of continuous improvement, innovation, and operational excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
