Product & Operations Lead (ONSITE IN SF)
About The Position
We are an AI research lab focused exclusively on video data. Video is now the dominant digital medium, powering creativity, communication, gaming, AR/VR, and robotics. The biggest bottleneck to advancing video modeling is high-quality training data at scale. We combine exabyte-scale video infrastructure, novel video understanding techniques, and diverse, large-scale data sources. The team is approximately 15 people, high-signal, and backed by Tier 1 investors with multi-million dollar revenue. As Product & Operations Lead, you will be the primary interface between the company and its most important customers — frontier AI labs building cutting-edge models. This role sits at the intersection of product strategy, applied research, customer engagement, and revenue expansion. You will not be managing contracts, but rather shaping how frontier AI labs use video training data. This role requires someone equally comfortable discussing model training pipelines in depth, translating technical requirements internally, and navigating commercial conversations with senior stakeholders.
Requirements
- Strong understanding of ML and AI workflows
- Familiarity with data pipelines and how dataset quality impacts model performance
- Ability to hold deep technical conversations with engineers and researchers
- Strong problem-solving skills
- Technical background (CS or related field)
- Execution & Ownership
- Excellent communication skills (written and verbal)
- Ability to translate between engineering and business audiences
- High comfort with ambiguity and fast-moving environments
- Strong external relationship-building capability
- In-person presence in San Francisco
- Existing relationships within frontier AI labs (major green flag)
- Prior startup experience (early-stage environments)
- Experience in product, technical operations, or customer-facing technical roles
- Background in video, media, or content technologies
- Already have credibility within the AI lab ecosystem
- Can discuss model training mechanics fluently
- Are comfortable navigating both technical deep-dives and commercial expansion
- Thrive in high-intensity, high-output environments
- View relationship management as a strategic craft
Responsibilities
- Own and grow relationships with top AI lab customers end-to-end
- Serve as primary technical point of contact
- Understand customer model training workflows and data pipelines
- Translate feedback into clear internal product and engineering briefs
- Drive renewals and upsells within existing accounts
- Support new sales cycles through demos and technical scoping
- Coordinate across engineering and data ops to ensure delivery quality
- Earn performance bonuses per completed contract
Benefits
- Competitive compensation + equity
- Performance bonuses per contract
- Health insurance
- Free lunch and dinner
- High-signal in-person environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
