Product Operations Lead
About The Position
Scribd, Inc. is looking for a Product Operations Lead to own the operational programs that keep their Engineering, Product, Design, and Analytics (EPDA) organization running with clarity and speed. This role involves resource planning, vendor management, and serving as the connective tissue between the technical organization and corporate functions. The ideal candidate will have a builder's instinct, leverage AI and intelligent systems to design smarter solutions, and remove obstacles to make the organization run faster. Over time, this role will take on a central part in company-level planning and budgeting.
Requirements
- 6+ years of experience in business operations, technical program management, strategy, or an equivalent role at a technology company.
- A track record of owning complex, cross-functional operational initiatives end-to-end, from ambiguous starting point to measurable outcome.
- Hands-on experience with AI tools and a history of building internal tools or AI-powered solutions that solved real problems for real users.
- Strong financial and analytical literacy: comfortable working with budgets, contracts, resource data, and making sense of ambiguous inputs.
- Experience influencing senior stakeholders without formal authority, including VPs and C-suite.
- Exceptional communication skills, written and verbal, with the ability to make complex operational realities feel clear to any audience.
Nice To Haves
- A genuine passion for books, reading, and the written word is a major plus.
- Worked at the intersection of operations and engineering, whether as an engineer with strategic tendencies, a PM who found a home in ops, or a biz ops practitioner who taught themselves to build.
- Experience with vendor management, procurement, or financial operations in a technical organization.
- Contributed to or led company-wide planning processes.
Responsibilities
- Own and maintain the systems and data that inform how the EPDA organization allocates its people and capacity.
- Build and run a formal vendor management program from the ground up, establishing clear policies for intake, onboarding, renewals, and offboarding.
- Identify where AI, automation, and intelligent systems can reduce the manual coordination burden on teams and leaders, and build these solutions.
- Serve as the primary interface between EPDA and corporate functions like Finance, Legal, IT, HR, and Recruiting.
- Lead complex, cross-functional operational initiatives that fall outside the scope of any single team.
- Over time, take on a central role in Scribd's company-wide planning and budgeting processes.
- Continuously identify opportunities to reduce operational overhead and remove what no longer earns its place.
- Propose success metrics for yourself and your programs, and proactively flag when those metrics are at risk.
Benefits
- Scribd Flex (flexible work model)
- Comprehensive health, dental, and vision coverage
- Mental health support and disability coverage
- Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals
- Paid parental leave and family support benefits
- Retirement matching and employee equity
- Learning and development programs and professional growth opportunities
- Wellness and home office stipends
- Complimentary access to the Scribd, Inc. suite of products
- Enterprise access to leading AI tools
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
