Product Operations Coordinator

Pharmaceutical Strategies Group LLC

3d•Hybrid

About The Position

We are seeking a Product Operations Coordinator to support cross-functional initiatives spanning Product, Technology, Client Implementation, and Client Success. This role is ideal for a highly organized, detail-oriented problem solver who thrives in a hybrid environment. You will be responsible for coordinating product and data lifecycle initiatives while maintaining operational tools and systems that ensure execution, visibility, and data integrity. This position requires strong collaboration with internal teams, clients, and vendors, as well as the ability to gather and document complex requirements to support accurate implementation and client success.

Requirements

Experience in project coordination, product operations, PMO, or data operations
Hands-on experience with work management tools (e.g., Azure DevOps, Smartsheet)
Strong organizational skills with the ability to manage multiple priorities
Experience working in client-facing environments
Strong understanding of pharmacy claims data structures and file layouts
Excellent written and verbal communication skills
Experience with analytics/reporting tools: SQL, Power BI, or similar data visualization/query tools
Strong problem-solving and troubleshooting abilities
Ability to analyze complex technical and operational issues
Bachelor’s degree in Analytics / Informatics, Business, Economics, Mathematics, Statistics, Finance, or equivalent relevant work experience

Responsibilities

Coordinate cross-functional initiatives across product applications, data flows, and lifecycle activities
Track milestones, dependencies, risks, and deliverables
Support standardized product and data lifecycle processes from intake through delivery and retirement
Facilitate alignment across Product, IT, Data, and Compliance stakeholders
Partner with product teams (consultants, developers, analysts, PMs) to ensure accurate and timely data implementation
Work directly with clients to gather data requirements and secure approval on configurations
Collaborate with vendors to obtain data file layouts, test files, and claims files
Provide internal and external status updates and implementation reports
Administer Azure DevOps (projects, boards, workflows, and work items)
Maintain consistent tool configurations for tracking and reporting
Manage user access, permissions, and security groups in collaboration with IT
Ensure lifecycle data (status, ownership, dependencies, outcomes) is accurate and up-to-date
Track product changes, enhancements, and data dependencies
Ensure tools reflect governance standards and lifecycle requirements
Partner with Product and Data teams to align tool usage with compliance and audit expectations
Maintain documentation for lifecycle workflows, standards, and tool administration
Enforce naming conventions, templates, and operational best practices
Support audits, reporting, and leadership insights related to product and data operations

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps)
22 PTO days starting out for hourly/non-exempt employees
12 company-observed paid holidays
4 early close days
Paid parental leave
Pregnancy disability and bonding leave
Organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Mentorship Program
Tuition Reimbursement Program
Leadership Development
Pet Insurance
Cancer Insurance
Identity Theft & Fraud Protection Coverage
Legal Planning
Family Planning
Menopause & Midlife Support
401(k) matching
Medical insurance
Dental insurance
Vision insurance
Wellness & employee assistance programs