Product Operations, Brand Partnerships

Substack•New York, NY

3d•$250,000 - $300,000

About The Position

Substack is building its sponsorships business from the ground up, and the Implementation Lead will be instrumental in scaling campaigns into a marketplace. This role owns the operational backbone of the business, including campaign workflows, integrations/operations, and marketplace quality. The Implementation Lead will act as a translator between brand ad ops teams and solutions engineers, understanding and explaining how custom sponsorship formats work. This is a founding role on a small team, focused on building and scaling the brand partnerships function.

Requirements

10+ years in ad operations, solutions engineering, or technical account management at a platform, publisher, or ad tech company
Hands-on experience with campaign trafficking, tag management, and third-party measurement or verification vendors — and comfort when the format doesn't fit the vendor's assumptions
Fluency with data: strong spreadsheet skills at minimum, SQL and scripting a real advantage, and the judgment to know when a number looks wrong
Experience sitting in on sales calls to answer technical questions and scope feasibility on custom or unfamiliar formats in real time
The range to debug a delivery discrepancy with an agency in the morning and spec an internal tool with an engineer in the afternoon
An operator's instinct for process: you build systems that scale without over-engineering before there's volume to justify it

Nice To Haves

Familiarity with how creator sponsorships are sold, delivered, and measured is a plus
Experience with APIs, workflow automation, or light scripting (Python, JavaScript) is a plus

Responsibilities

Own trafficking, QA, launch, delivery monitoring for custom sponsorship formats
Execute on the pipes for the business: order management, campaign workflows, reporting, and billing handoffs
Implement and maintain the integrations brands expect — tracking, third-party measurement, verification — adapted to formats that standard tags and pixels weren't built for
Serve as first-line solutions lead for brands and agencies operating in the marketplace, and be the translator when their ad ops team needs to understand how our formats actually work
Work with design and engineering to decide what deserves real tooling now versus what stays a manual workaround until there's volume to justify automating it
Contribute to an AI-first outbound and onboarding engine to drive demand into the marketplace
Write the playbooks and documentation — since for custom formats, the playbook usually doesn't exist until you write it