Product Operations Associate

Tennr•New York, NY

9d•$85,000 - $105,000•Hybrid

About The Position

Tennr is looking for a Product Operations Associate to own the day-to-day operations of one of Tennr's products, working closely with Product, Product Operations, and Engineering. This is a high-ownership, high-visibility role on a fast-moving team. You will help shape how the product evolves within the broader Tennr platform amongst a diverse and rapidly scaling customer base. We are looking for someone to pick up Tennr’s platform and tooling on day one and help scale a product support team. You will also build and iterate on product enablement materials, collaborating closely with Sales, Business Operations, and Customer Experience teams. Over time, you will interface with customers and be a key part of gathering and implementing customer feedback.

Requirements

1–2 years of experience in management consulting, high-growth startups, healthcare operations, or finance.
Relentlessly detail-oriented. You catch small issues before they become real problems.
Comfortable in dashboards, spreadsheets, and messy data.
A self-starter who reasons from first principles when you hit something unfamiliar, you work it out rather than waiting to be told.
Calm and resourceful when the day gets chaotic. You keep things moving without being asked.
Operate with discretion and judgment, comfortable navigating payer portals and other systems.

Nice To Haves

background in healthcare, medicine, or public health
prior authorization or payer-side operations experience
familiarity with medical billing (HCPCS/J-codes, ICD-10)
exposure to structured data (JSON/FHIR) or tools like Linear

Responsibilities

Prioritize and assign work and close out each day with a clear status on what's outstanding, so nothing falls through the cracks.
Train and support a growing team, answer first-pass questions, and coach on quality and turnaround as product volume grows.
Help customers scale with the product. Dig into codes, payers, and customer data across dashboards and spreadsheets to find gaps Tennr isn't capturing yet and make the case for going after them.
Transform customer insights and data into functionality on the product roadmap, file tickets so that engineering can act fast, and flag priorities so the right things ship first.
Get hands-on by doing the detailed operational work yourself when it's needed. No task is beneath the role.
Build the playbook. Document how the process actually works so it scales past any one person, including yourself.