Product Operations Associate

Fortuna Health•New York, NY

4d•$90,000 - $90,000•Onsite

About The Position

Fortuna Health is redefining the consumer experience for Medicaid, helping millions navigate Medicaid end-to-end from eligibility and enrollment to renewing coverage. As an early operations hire, you will play a critical role in shaping how our service is delivered and how the company scales. You will work directly on solving foundational problems for clients and partners. The role requires working fully in-person 5 days a week out of the NYC office, emphasizing a focused, supportive, and tight-knit team environment. This position offers exposure to early-stage company building, working across Operations and Engineering, with a unique opportunity to influence product development and processes.

Requirements

0-1 years of experience (internships count, recent graduates welcome to apply)
Strong written and verbal communication skills
Strong attention to detail—you take pride in doing the little things right (especially when nobody’s looking)
Strong analytical and problem-solving mindset. You’ll use numbers to make decisions (Excel/GoogleSheets), but don’t need prior technical experience
Ability to work 5 days per week in-person in NYC

Nice To Haves

Scrappy, high-grit, reliable, resourceful, open-minded, humble, and empathetic demeanor.
Product Mindset: Ability to understand and balance the needs of enterprise clients and end users while remaining committed to the core user experience.
Ownership: Ability to take an ambiguous problem and run with it, owning workflows end-to-end without heavy oversight.
High Velocity: Energetic, detail-oriented, and capable of managing context for multiple clients comfortably, delivering both speed and quality.
Respectful Disagreement: Willingness to openly disagree respectfully and empathetically, while remaining open to different ideas.
Humility: Ability to admit when wrong, take failures in stride, and grow from them.

Responsibilities

Process high volumes of consumer applications, tracking learnings and patterns for Engineering.
Understand nuances and edge cases across state and Medicaid programs.
Identify patterns in user behavior across the full product to collaborate with engineering on product features and address bugs.
Provide timely, empathetic, and high-quality consumer support.
Understand and investigate consumer needs and pain points.
Collaborate with engineering to identify opportunities to improve user experience and reduce support needs.