Product Operations Associate

Unanet•Dulles, VA

2d•$90,000 - $120,000

About The Position

We are looking for a Product Operations Associate to help strengthen how Unanet’s Product organization plans, executes, learns, and improves. In this role, you will support the operating system of Product by bringing structure to ambiguity, improving team rhythms and workflows, maintaining strong documentation and reporting, and helping cross-functional teams move from ideas to action with greater clarity, consistency, and speed. You will partner closely with Product Management, UX, Engineering, and customer-facing teams to support planning, alignment, decision-making, and continuous improvement across the organization. This role is ideal for a highly organized, analytically minded, adaptable professional who enjoys building better ways of working, thrives in evolving environments, and actively uses AI-enabled tools to improve quality, speed, and execution.

Requirements

1 to 3 years of experience in product operations, product management, consulting, or a similar cross-functional role within a software or technology environment, or equivalent transferable experience for candidates making a career or discipline shift into product operations
Demonstrated ability to operate effectively in a fast-moving environment where priorities, processes, and tools continue to evolve
Experience supporting planning, coordination, documentation, reporting, or process improvement work for cross-functional teams
Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities with follow-through
Analytical capability and comfort working with spreadsheets, dashboards, reporting tools, and structured documentation
Strong written and verbal communication skills, with the ability to synthesize information clearly for a range of stakeholders
Comfort learning and applying AI tools in day-to-day work, including generative AI, workflow automation, or knowledge support tools
Demonstrated interest in using AI to improve team productivity, decision-making, and operational effectiveness
Sound judgment in validating AI-generated outputs and handling sensitive information appropriately
Experience working with cross-functional stakeholders to gather information, identify gaps, and improve team execution
Bachelor’s degree or equivalent practical experience preferred

Nice To Haves

Track record operating in a builder-led environment where speed, iteration, and outcomes matter more than excessive process
Experience using AI-assisted workflows for drafting, synthesis, meeting preparation, knowledge retrieval, or operational execution
Fluency with modern product and AI-enabled tools such as Jira, Confluence, Figma, Lucid, airfocus, Pendo, Power BI, and generative AI assistants
Experience supporting a product team through launch readiness, post-launch learning, and iterative process improvement
Comfort working in ambiguity and helping shape new ways of working as a function evolves
Experience supporting SaaS or other system-of-record software environments

Responsibilities

Support product planning and operating processes, including roadmap reviews, intake workflows, dependency tracking, release coordination, and follow-up on key initiatives
Maintain and improve team processes, templates, standards, and documentation to promote consistency, visibility, and execution quality across the product organization
Partner with Product Management, Engineering, Design, customer-facing teams, and other stakeholders to support alignment, decision-making, and effective execution
Prepare and maintain dashboards, reports, and analysis that provide visibility into delivery progress, product health, adoption signals, and operational performance
Maintain accurate product documentation, decision logs, and internal knowledge resources so teams can move faster with stronger shared context
Identify manual, repetitive, or unclear workflows and recommend improvements through process refinement, standardization, automation, and AI-enabled tools
Use AI tools responsibly to support research, synthesis, drafting, analysis, knowledge retrieval, and workflow acceleration while validating outputs with sound judgment
Help identify, test, and scale practical AI use cases that improve how Product works, including meeting summarization, content drafting, workflow support, knowledge access, and lightweight automation
Contribute to an iterative operating model where processes evolve as the team learns, priorities shift, and new tools create better ways of working
Help evolve how Product works in an AI-first organization by modeling curiosity, adaptability, and strong day-to-day use of AI in support of quality and speed