Product and Operations Associate

Cabana•New Orleans, LA

6d•Hybrid

About The Position

The Product and Operations Associate is an execution-focused and collaborative role supporting the day-to-day priorities and initiatives of Cabana's President & Chief Operating Officer, product team, and clinical operations team. This person will help keep important initiatives organized, moving, and completed. The ideal candidate is extroverted in personality, proactive, highly organized, comfortable working independently, and able to coordinate effectively across multiple teams. There will be weekly community events this role will need to organize and attend in person as well as periodically visit client sites in Louisiana. This role is well suited for someone early in their career who wants broad exposure to startup operations, product development, and community engagement while building the skills needed to grow into a larger role over time. This role is mostly remote, from New Orleans, with a co-working membership included at a local office. It will be expected to visit client sites as needed and to organize a weekly community meet-up event, so the ideal candidate will be excited talking to strangers, not drained. Travel: Occasional (Up to 10%)

Requirements

One to four years of experience in operations, project coordination, product support, quality assurance, healthcare operations, or a related role
Strong organizational skills and close attention to detail
Extrovert by nature: Thrives in a fast-paced, high-energy, and social work environment
Reliable transportation to and from client sites
Demonstrated ability to manage multiple assignments and meet deadlines.
Ability to work independently while knowing when to ask questions or escalate an issue
Strong written and verbal communication skills
Ability to work effectively in a fast-moving startup environment where priorities may evolve

Nice To Haves

Experience in healthcare, behavioral health, digital health, or clinical operations is helpful but not required

Responsibilities

Support the President & Chief Operating Officer in executing company priorities and cross-functional initiatives.
Interview candidates and manage recruitment pipelines
Assist in employee and contractor onboarding and offboarding processes
Run weekly community events (in-person and online)
Create project plans, task lists, meeting notes, and follow-up items
Assist with research, special projects, and other operational priorities as assigned
Conduct quality assurance testing across Cabana Health's digital products and user experiences, which includes testing new features, product updates, and workflows before release
Share observations and user-experience feedback with the product team
Provide daily customer support functions via email and internal messaging systems
Maintain and report on weekly customer support metrics
Represent Cabana at local and client events
Support administrative and operational tasks related to Cabana Health's clinical services.
Coordinate projects and information across clinical, product, and operations teams.
Maintain accurate process documentation, trackers, and operational records.
Assist with clinician onboarding, scheduling, credentialing, or workflow coordination as needed.
Identify opportunities to improve processes, organization, and communication.
Support special projects that improve the delivery and scalability of Cabana Health's services.