Product Operations and Administration Manager

Brown Brothers Harriman & Co•Boston, MA

About The Position

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Our firm’s evolution mirrors the story of global finance adapting to navigate the challenges of expanding markets. Navigating these challenges requires someone who is driven to get things done and views obstacles as an exciting challenge that demand a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s growth. Today, just as when our doors first opened over 200 years ago, partnership represents more than just a form of ownership. It’s our entire approach to doing business – one we believe is unique in the industry. Brown Brothers Harriman is currently recruiting a Product Operations and Administration Manager to join their Product Group within the Investor Services business. This is a unique opportunity to serve as an advisor and operational leader at the center of a global Product function, helping drive execution, governance, financial performance, and organizational effectiveness. In this role, you will oversee a broad portfolio that spans financial management, executive reporting, strategic planning, risk and control governance, operational excellence, and cross-functional program execution. The role works closely with leaders across Product, Technology, Finance, Risk, Compliance, Internal Audit, Operations, and Human Resources to enable informed decision-making, ensure strong governance, and deliver on key strategic priorities.

Requirements

7+ years of experience in business management, business operations, program management, finance, consulting, risk management, or a related discipline.
Proven experience within financial services, banking, wealth management, insurance, payments, or fintech environments.
Demonstrated ability to partner with executive leadership teams and successfully lead cross-functional initiatives.
Strong background in budgeting, financial planning, executive reporting, and KPI dashboard development.
Experience working with governance, risk, compliance, internal audit, and control functions in a regulated environment.

Responsibilities

Lead financial management and planning, including budgeting, forecasting, expense oversight, financial analysis, and executive reporting.
Develop executive-level KPI dashboards and management reporting, providing actionable insights to support strategic decision-making.
Drive cross-functional initiatives and strategic programs, coordinating execution across Product, Technology, Operations, Finance, Risk, and Compliance teams.
Oversee governance, risk, and control activities, including audit management, regulatory commitments, RCSA coordination, and remediation tracking.
Manage business operations and organizational effectiveness, including vendor management, onboarding, business continuity planning, process improvement, and operational controls.
Serve as a key liaison to senior stakeholders, partnering with Finance, Internal Audit, Compliance, Legal, Risk Management, and HR to ensure alignment and effective execution of business priorities.
Support Product leadership on talent and organizational initiatives, including workforce planning, talent reviews, promotion processes, leadership meetings, and employee development programs.
Champion continuous improvement and operational excellence, leveraging data, reporting, automation, and best practices to enhance organizational performance and scalability.
Drive innovation and identify opportunities to leverage analytics, automation, AI, and emerging technologies to improve decision-making, reporting, and organizational effectiveness.