Director, Operations and Administration

Raymond James•Saint Petersburg, FL

11h•Hybrid

About The Position

Under general direction with a moderate level of autonomy, this role uses advanced knowledge and skills obtained through education and experience to lead major projects, programs, or processes with significant business impact involving cross-functional teams. The Director works with members of the leadership team to develop tactical plans for business initiatives, completing complex assignments with latitude for autonomous actions or decisions, and providing comprehensive solutions to complex problems or needs. The end results are evaluated for achieving goals and objectives. Extensive contact with various departments of Raymond James Financial is required to perform the functions of this job.

Requirements

Knowledge of Company’s working structure, policies, mission, strategies, and compliance guidelines.
Knowledge of economic and accounting principles and practices, the financial markets, banking, and analysis and reporting of financial data.
Knowledge of advanced concepts, practices and principles of project management.
Knowledge of advanced concepts of risk, issue and change management.
Knowledge of basic principles of banking, finance and securities industry operations.
Knowledge of basic principles of procurement, contract and vendor management.
Skill in operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Skill in preparing and delivering clear, effective, and professional presentations.
Ability to partner with other functional areas to accomplish objectives.
Ability to facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
Ability to incorporate needs, wants and goals from different business unit perspectives into strategies of the business unit.
Ability to attend to detail while maintaining a big picture orientation.
Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Ability to use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
Ability to articulate reasons behind decisions.
Ability to keep all appropriate parties up-to-date on decisions, changes, and other relevant information.
Ability to establish and maintain effective working relationships with others.
Ability to identify problems, gather facts, and develop solutions.
Ability to provide a high level of customer service.
Bachelor’s degree (B.A./B.S.) from four-year college or university and a minimum of eight (8) years managerial experience in a retail financial services firm.
SIE required provided that an exemption or grandfathering cannot be applied.
Series 7, 63 are required or to be obtained within twelve (12) months of start date in this position.

Nice To Haves

Any equivalent combination of experience, education, and/or training.

Responsibilities

Manages all aspects of mid to large sized or moderately complex projects through their entire project lifecycle (product planning, initiation, planning, execution, closure).
In partnership with leadership team, documents and implements programs, projects or processes for a major segment of a complex function. Major segments may include legal, errors and omissions, contract review, marketing, conference planning, operations & technology.
Provides leadership, best practices and execution for transition activities related to tape to tape (Mass Account Transfer) and individual advisor transitions.
Participate and contribute in transitions working groups.
Serve as a liaison to other teams working to improve transition process.
Participate in recruiting and onboarding presentations as SME on transition process.
Serve as a central point of control for updates to policies, procedures, and legal agreements (Networking Agreements, NDIP, FA Agreement, etc.).
Provide leadership on important legal and compliance related items: Interagency Statement, OSJ Pricing, State Inquiries, etc.
Work with legal department and division leadership to update and respond to legal contract revisions during negotiation process.
Provide leadership for important roundtable discussions, including: FID Tech Council, Operations leadership study group, and Compliance and Supervision Summit.
Lead important critical projects for FID division, leveraging RJFS resources and divisional teams to support critical items.
Serves as liaison to IT to drive key initiatives and ongoing support for branches.
Participate as part of FID leadership team to provide input from an operations and regulatory standpoint on items critical to FID.