Product Operations Analyst

Instawork•Chicago, IL

10d•$80,000 - $100,000•Onsite

About The Position

Instawork is seeking a curious and driven Product Operations Analyst to help operationalize intelligent product features, ensuring they deliver value and efficiency to users. This role offers a career growth opportunity at the intersection of product, data, and user experience. The ideal candidate is an early-career professional with up to 2 years of experience, a passion for technology and AI, strong analytical skills, and a problem-solving mindset. They should be eager to learn technical skills, collaborative, and hands-on.

Requirements

Early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations.
Fascinated by how technology products are built, launched, and improved.
Eager to learn and contribute to the product lifecycle.
Interested in learning about the latest AI technologies and tools and their potential to improve user experiences.
Comfortable with spreadsheets (Excel/Google Sheets) and excited to learn more about data analysis.
Enjoys tackling challenges and is motivated to find efficient solutions.
Organized, detail-oriented, and not afraid to ask questions to get to the root of a problem.
Interest in learning data analysis tools.
Team player ready to roll up sleeves and help with a variety of tasks, from testing new features to analyzing user feedback.

Nice To Haves

Familiarity with Automation Tools: Any experience playing with tools like Zapier or other no-code/low-code platforms is a bonus.
Data Analysis Exposure: Basic experience with SQL, Python (Pandas), or data visualization tools like Tableau or Looker.
Internship or Project Experience: Previous internships or relevant project work in a tech, startup, or marketplace environment.
Customer-Facing Experience: Experience in a role where you directly interacted with users or customers (e.g., customer support, community management).

Responsibilities

Support Product Rollouts & Adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features.
Contribute to Product Development: Act as a key tester for new product capabilities. Document findings, share user feedback with the product team, and help identify areas for improvement.
Analyze Feature Performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team.
Champion the User Experience: Be a voice for users. Help gather, organize, and analyze user feedback from various channels to inform the product roadmap.
Streamline Team Operations: Support the team by identifying opportunities to make processes more efficient, whether through better documentation, improved feedback loops, or simple automations.

Benefits

Variety of medical, dental, and vision plans with coverage beginning on the date of hire
Flexible paid time off
At least 8 paid company holidays annually
Phone stipend
Commuter stipend
Supplemental pay on qualified leaves
Employee health savings accounts (HSA) contribution
Flexible spending plans
401K plan
Perkspot - discount program through Lumity