Product Operations Analyst
About The Position
Instawork is seeking a curious and driven Product Operations Analyst to help operationalize intelligent product features, ensuring they deliver value and efficiency to users. This role offers a career growth opportunity at the intersection of product, data, and user experience. The ideal candidate is an early-career professional with up to 2 years of experience, fascinated by technology products, interested in AI, analytical, a problem-solver, eager to learn technical skills, and collaborative. The role involves supporting product rollouts, contributing to product development by testing new features and providing feedback, analyzing feature performance, championing the user experience by gathering and analyzing user feedback, and streamlining team operations through process improvements.
Requirements
- An early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations.
- Fascinated by how technology products are built, launched, and improved.
- Eager to learn and contribute to the product lifecycle.
- Interested in learning about the latest AI technologies and tools and their potential to improve user experiences.
- Comfortable with spreadsheets (Excel/Google Sheets).
- Excited to learn more about data analysis.
- Enjoy tackling challenges and are motivated to find efficient solutions.
- Organized, detail-oriented, and not afraid to ask questions to get to the root of a problem.
- Interest in learning data analysis tools.
- A team player who is ready to roll up your sleeves and help with a variety of tasks, from testing new features to analyzing user feedback.
Nice To Haves
- Familiarity with Automation Tools: Any experience playing with tools like Zapier or other no-code/low-code platforms is a bonus.
- Data Analysis Exposure: Basic experience with SQL, Python (Pandas), or data visualization tools like Tableau or Looker.
- Internship or Project Experience: Previous internships or relevant project work in a tech, startup, or marketplace environment.
- Customer-Facing Experience: Experience in a role where you directly interacted with users or customers (e.g., customer support, community management).
- Any exposure to SQL or other data tools is a plus.
Responsibilities
- Support Product Rollouts & Adoption: Work closely with product, design, and operations teams to help execute outreach and rollout plans for new features.
- Contribute to Product Development: Act as a key tester for new product capabilities. You'll document your findings, share user feedback with the product team, and help identify areas for improvement.
- Analyze Feature Performance: Assist in monitoring the performance of new features by tracking key metrics, analyzing user behavior, and summarizing insights for the team.
- Champion the User Experience: Be a voice for our users. You'll help gather, organize, and analyze user feedback from various channels to inform the product roadmap.
- Streamline Team Operations: Support the team by identifying opportunities to make our processes more efficient, whether through better documentation, improved feedback loops, or simple automations.
Benefits
- Variety of medical, dental, and vision plans with coverage beginning on the date of hire
- Flexible paid time off
- At least 8 paid company holidays annually
- Phone stipend
- Commuter stipend
- Supplemental pay on qualified leaves
- Employee health savings accounts (HSA) contribution
- Flexible spending plans
- 401K plan
- Perkspot - discount program through Lumity
- Equity in the form of stock options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
