Product Operations Analyst, Patient Communications
About The Position
Effective communication is an essential capability to ensure we appropriately engage, clinically manage, and delight patients along their care journey with Oak St. Health. As a value-based care organization, we believe we must be proactive partners to our patients and maintain regular and consistent dialogue to provide the best possible preventative care. We know that simple and coordinated communications are not the norm in healthcare today - especially for seniors on Medicare. Therefore, Oak St. is seeking a data-driven, detail-oriented Analyst to help execute our patient communication strategy and oversee day-to-day communication operations. This individual will be responsible for designing, building, orchestrating, and continuously improving our patient communications across digital, print, and voice channels; supporting our on-going patient engagement and retention efforts. This individual will report to the Lead Director of Patient Communications on the Patient Experience team. This is a remote position with the option for hybrid if based in Chicago, IL.
Requirements
- Bachelor’s degree or equivalent professional experience required.
- 0–2 years of experience in product operations, healthcare operations, marketing analysis, or a similar data-driven functional field.
- A foundational understanding of (or eagerness to learn) workflow automation, communication platforms, or product operations frameworks in the communications space.
- Proficient in data analysis tools (Microsoft Excel, Looker, SQL, Alteryx, etc.)
- Passionate about improving the patient experience
- Strong project management and communication skills
- US work authorization
- Someone who embodies being “Oaky”
Responsibilities
- Support the end-to-end patient communication process by partnering with business owners and communication ops teams to guide communications campaigns through intake, development, and launch.
- Analyze current communication workflows to identify bottlenecks, improve delivery rates, and optimize the patient experience.
- Assist with design, development, and deployment of assets (emails, SMS, direct mail, forms, etc) in partnership with cross-functional stakeholders.
- Assist with day-to-day configuration and deployment tasks for outbound communication systems, ensuring all messaging aligns with Oak Street Health's operational standards.
- Analyze communication performance metrics, identify trends, and provide recommendations to improve patient experience and operational effectiveness.
- Collaborate with technical, clinical, marketing, and operations teams to support patient experience and communication initiatives.
Benefits
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
