Product Operations Administrator

CandleScience • Durham, NC

10h • Hybrid

About The Position

The Product Ops Administrator at Candle Science plays a key role in executing and supporting the operational activities that drive the product lifecycle from ideation through launch. Reporting directly to the Product Operations and Lifecycle Manager, this role is responsible for maintaining product data, protecting product data integrity, executing product launch workflows, and facilitating communication across departments throughout the product lifecycle. The position requires a balance of organization, execution, attention to detail, and collaboration and contributes to CandleScience’s success by enabling efficient, accurate, and timely product launches.

Requirements

• Bachelor’s degree or equivalent experience, with 2-4 years of experience in product operations, project coordination, ecommerce, manufacturing, consumer products, or related fields.
• Strong understanding of product lifecycle coordination, project tracking, and cross-functional workflows.
• Proven ability to prioritize multiple tasks and deadlines while maintaining exceptional attention to detail.
• Experience maintaining accurate business data across multiple software platforms.
• Familiarity with ClickUp, Solidus, Deposco, Microsoft Office, Google Workspace, or similar business applications.
• Experience with content management systems (CMS) and maintaining website content.
• Demonstrated ability to learn new software platforms and tools independently.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively across multiple departments and build strong working relationships.
• Strong organizational skills, initiative, and demonstrated mindset for continuous process improvement.

Responsibilities

• Supports the execution of product launches from product approval through publication on the CandleScience ecommerce platform.
• Provides timely status updates to stakeholders regarding product launches, changes, delays, risks, and new developments.
• Maintains SKU information, digital assets, and product documentation within Solidus, Deposco, and other business systems with a high level of accuracy and attention to detail.
• Supports project workflows, timelines, and task tracking within ClickUp or similar project management platforms to enable effective cross-functional execution.
• Identifies operational bottlenecks and proposes workflow or automation enhancements to increase team efficiency and launch throughput.
• Monitors inbound product shipments and production boards, identifying and escalating potential timeline risks to the Product Operations & Lifecycle Manager.
• Audits and maintains product data, documentation, and related information to ensure accuracy across systems.
• Coordinates the handoff of product samples to the Photography Team and ensures final assets are accurately associated with ecommerce listings.
• Ensures the Operations Team has the product information, documentation, and data needed for labeling, production, and fulfillment.
• Supports launch-day readiness by coordinating required documentation, marketing assets, inventory availability, and other operational requirements.
• Administers the Post-Launch Retrospective process by scheduling meetings, gathering feedback, and organizing information for review by the Product Operations & Lifecycle Manager.
• Maintains SOP documentation and ClickUp workflows based on processes established by the Product Operations & Lifecycle Manager.
• Performs other related duties as assigned by supervisor.

Benefits

• Comprehensive medical, dental, and vision coverage with low deductibles.
• Employer match for retirement contributions of up to 3% of annual earnings.
• Liberal vacation policies.
• Technology stipends.
• Gym memberships.
• Company-paid life insurance.
• Employee assistance program.
• Paid time off (Vacation & Sick).
• Referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree