Product & Onboarding Lead

Bloom Spatial•Bloomington, MN

7d•Hybrid

About The Position

Bloom Spatial helps electric utilities improve safety, reliability, and cost control through better vegetation management. We work primarily with rural electric cooperatives, giving them modern tools to understand risk, prioritize work, and make better decisions using geospatial data. Our mission is simple: fewer outages, safer crews, and more reliable power for rural communities. We are an early-stage, venture and angel-backed company with: Revenue A pipeline of dozen pilots with electric utilities A small, experienced technical team Strong momentum and real-world validation We are now looking for a Product & Onboarding Lead to help us turn pilots into repeatable success and shape the product alongside our customers.

Requirements

Experience managing projects or products with real customers
Strong written and verbal communication skills
Ability to translate customer needs into clear, actionable requirements
Comfort working with engineers and technical teams
Strong organizational and follow-through skills
Curiosity about utilities, infrastructure, and real-world operations
Highly process-oriented, but not rigid
Can turn ambiguity into action
Comfortable saying “this is messy, but here’s the next step”
Enjoy working directly with customers, not just behind a screen
Follow things through to completion
Care about building things that actually get used
Mission-oriented and care about making rural electrical grids safer and more reliable

Nice To Haves

Startup experience is a plus, but not required if you are comfortable learning quickly.
Experience working with electric utilities or cooperatives
Familiarity with GIS, mapping, or geospatial data
Experience onboarding enterprise or B2B customers
Exposure to early-stage startup

Responsibilities

Own the customer onboarding experience from pilot kickoff to value realization
Design and run onboarding processes manually at first, then systematize them over time
Coordinate data intake, configuration, training, and early adoption
Ensure utilities feel confident, supported, and successful using Bloom Spatial
Work closely with utility customers to understand vegetation management workflows, constraints, and pain points
Help prioritize product features based on real operational needs
Translate customer feedback into clear product requirements and execution plans
Develop high-quality MRD's, PRD's, TRD's and refine complex work into shippable increments.
Partner with engineering and data science to shape what gets built and why
Bring order and momentum to cross-functional work
Define milestones, timelines, and dependencies across product and onboarding
Track progress and follow through to completion
Help document and standardize repeatable processes
Act as the connective tissue between founders, engineers, and customers
Surface risks, blockers, and tradeoffs early
Help the team focus on what matters most right now