Onboarding Project Lead, Healthcare

Inmar Intelligence•Winston-Salem, NC

About The Position

The Healthcare Onboarding Project Lead guides new customers through the work required to begin using an Inmar Healthcare solution successfully. You will organize the plan, create clarity across customer and internal teams, coordinate configuration and testing, communicate risks and decisions, and help everyone reach launch readiness. This is a hands-on, project leadership role for someone who follows through, learns quickly, communicates clearly, and stays composed when the playbook does not yet cover every scenario. Prior healthcare software experience can help, but it is not the only path. We care more about evidence that you can organize work, build trust, learn unfamiliar systems, surface risk, and deliver commitments. About Customer Success Our Customer Success team is focused on helping customers easily achieve the value of our products. We aim for every interaction to create confidence, reduce customer effort, and demonstrate that we understand the customer's business.

Requirements

Evidence that you can coordinate multi-step work involving several people, dependencies, and deadlines.
Clear, audience-aware written and verbal communication, including the ability to explain status, decisions, risks, and next steps.
Strong organization and follow-through. You create plans, document commitments, maintain details, and close loops.
Sound judgment about when to solve, when to ask, and when to escalate.
Ability to learn unfamiliar software, processes, and customer workflows quickly and apply feedback.
A customer-service mindset that balances empathy, accuracy, clarity, and ownership.
Comfort working with data, system settings, testing, and quality checks. Deep technical expertise is not required for this role, but you will be leading pharmacy software onboarding projects that have some technical components.
Bachelor's degree preferred
3 to 6 years of client facing experience in healthcare, software, fintech, or a related professional services environment
Experience supporting onboarding, implementations, integrations, or operational launches
Demonstrated ability to lead workstreams and drive outcomes across cross functional teams
Strong organizational skills and attention to detail
Ability to manage multiple onboarding efforts simultaneously while meeting deadlines
Excellent written and verbal communication skills
Proficient in Google Workspace and Microsoft Office
Ability to translate client needs into operational and technical requirements

Nice To Haves

Experience in any pharmacy setting, including retail, hospital, specialty, long-term care, mail order, central fill, PBM, wholesaler, or pharmacy technology.
Experience in healthcare, health technology, SaaS, fintech, professional services, customer onboarding, implementation, or project coordination.
Configuration, data files, interfaces, integrations, QA, UAT, customer training, or launch support
Salesforce, project-management tools, knowledge bases, or workflow documentation
Work in a regulated, privacy-sensitive, or quality-controlled environment
Use of AI or automation to improve planning, documentation, insight, or customer effort
Experience in Healthcare operations, pharmacy services, healthcare technology platforms, or regulated environments
Familiarity with healthcare data structures, claims processing, financial transactions, or system integrations
Experience working within Salesforce or similar CRM systems
Experience performing QA and UAT testing
Understanding of compliance, privacy, or regulatory considerations within Healthcare

Responsibilities

Lead onboarding projects: Guide customers from kickoff through launch and handoff. Build and maintain the project plan, milestones, actions, decisions, dependencies, and readiness criteria.
Turn customer needs into launch-ready requirements: Listen carefully, establish and maintain the intended workflow, document requirements and commitments, and coordinate accurate account setup, data, access, and integration needs.
Validate readiness and support adoption: Coordinate or perform configuration checks, data validation, QA/UAT, training, and launch-readiness reviews. Make sure unresolved issues have a clear owner and plan.
Create confidence through communication: Provide clear status, next steps, risks, decisions, and required actions. Escalate early when scope, timing, quality, or the customer experience is at risk.
Improve the onboarding model: Capture customer feedback and lessons learned. Turn new scenarios into clearer playbooks, templates, checklists, and handoffs so the next customer has an easier experience.