Product Manager

Robots and Pencils

About The Position

We are seeking a Product Manager to support a large-scale digital transformation initiative. This role is highly delivery-focused and partners closely with Product, Design, Engineering, and business stakeholders to translate business needs into clear, actionable, development-ready requirements. The ideal candidate excels at translating functional requirements into technical work items, including: backlog refinement, story writing, and cross-functional collaboration. This person bridges the gap between stakeholders, UX/design, and engineering, by ensuring work is well-defined, prioritized, and ready for implementation. Embedded within a delivery team, you will work alongside Technical Leads, Delivery Leads, Product Manager, and Engineering teams to enable efficient delivery by reducing ambiguity, improving requirement quality, and maintaining a healthy pipeline of sprint-ready work.

Requirements

4+ years of experience as a Product Owner, Product Manager, Business Analyst, Technical Business Analyst, or Agile BA
Experience supporting software delivery teams, working directly with engineering and QA
Strong experience writing user stories, acceptance criteria, and functional requirements
Technical fluency with APIs, integrations, web/mobile applications, content management, or enterprise systems
Ability to translate complex business needs into actionable development tasks
Experience driving product and feature discovery
Strong organizational, analytical, and communication skills
Experience using Jira, Azure DevOps, Confluence, or similar tools
Comfortable working within a modern enterprise digital ecosystem supporting native iOS and Android mobile applications, including familiarity with Swift and Kotlin development environments, mobile release processes, and app lifecycle management
Strong experience working alongside engineering teams on API-driven architectures and enterprise integrations, including REST APIs, middleware platforms such as MuleSoft, authentication and identity management solutions like AWS Cognito and OAuth, and cloud-based infrastructure within AWS environments
Experience supporting CMS and personalization platforms such as Contentful and Uniform
Comfortable operating within Agile delivery environments using tools such as Jira, Confluence, and Figma, with a strong understanding of backlog management, sprint planning, technical requirements documentation, QA/UAT coordination, and cross-functional collaboration across product, design, engineering, QA, infrastructure, and release management teams

Nice To Haves

Experience supporting enterprise digital transformation initiatives
Experience using AI-powered productivity tools to improve individual and project workflows
Familiarity with hospitality, gaming, entertainment, loyalty, or customer experience platforms
Experience working across multiple scrum teams or delivery streams
Experience operating within enterprise-scale digital transformation programs involving multiple stakeholders, vendors, and parallel workstreams

Responsibilities

Gather and clarify requirements
Translate business and UX requirements into detailed technical requirements and user stories
Identify gaps, dependencies, risks, and edge cases early in the delivery process
Document workflows, business rules, process flows, and acceptance criteria
Identify and document edge cases, exception handling, and state-based user scenarios to support high-quality implementation and QA validation
Create and maintain detailed user stories and development-ready tickets in Jira
Collaborate with Technical Leads and developers to ensure requirements are technically feasible and appropriately scoped
Support backlog refinement sessions
Ensure stories include sufficient detail for engineering and QA teams to execute effectively
Assist in prioritization and sprint readiness activities
Serve as a liaison between business stakeholders, design teams, and engineering
Facilitate requirement clarification discussions and working sessions
Support alignment across multiple delivery workstreams
Help ensure delivered solutions align with business goals and user experience expectations
Coordinate closely with technical teams and third-party vendors to document and manage integration requirements, dependencies, and sequencing across systems
Track and coordinate cross-functional dependencies between product, UX, engineering, middleware, CMS, QA, and release management teams
Partner with QA and business stakeholders during testing and UAT cycles to validate expected functionality and clarify intended behavior
Participate in sprint ceremonies including sprint planning, standups, demos, and retrospectives
Support QA and UAT efforts by validating requirements and expected outcomes
Help track open questions, dependencies, and decision points throughout delivery
Contribute to continuous improvement of delivery and requirements processes