Product Manager, L2

Twilio

17h•$116,960 - $171,900•Remote

About The Position

Join Twilio as a Product Manager on the Console team, leading product development for the unified Console platform. This position is a critical role designed to drive the execution of Twilio’s Console consolidation and self-service goals. As a Product Manager (L2) on the Console Team, you will focus on building the "One Console" experience, ensuring a unified customer model and seamless migration for acquired entities like Segment. You will play a key role in empowering developers through intelligent Console capabilities and AI-driven experiences.

Requirements

1-2 years of Product Management, entrepreneurial (e.g., founder), or intensive project experience.
Understanding of how developers interact with platforms, APIs, and headless architectures to build custom interfaces.
Strong ability to manage tactical execution at the scrum level while balancing reliability and feature delivery.
Proven ability to thrive at the intersection of business and technology. Demonstrated track record of using market trends and business strategy to adapt and grow products in fast-moving tech space.
Understanding of how diverse, complex personas (whether they are developers, marketers, or other operators) interact with platforms to build custom workflows.
A strong execution mindset with a passion for multidisciplinary work. Excel at taking a product from concept to reality, improving workflows through data visualization, automation, and tactical execution at the scrum level.

Nice To Haves

Backgrounds building data-driven platforms, AI-powered intelligence tools, or web applications are a plus.
Recent graduates with strong startup or multidisciplinary experiences with a ‘can do’ attitude are highly encouraged to apply.
Experience using data to identify "friction points" in a user journey and designing automated interventions to solve them.
Knowledge of how to design seamless transitions across different platform touchpoints. For example, moving a user fluidly from reading API documentation, to testing in a sandbox, to escalating a complex issue to a technical support ticket - ensuring their context and configuration history are preserved every step of the way.

Responsibilities

Drive self-service goals to allow developers to build custom interfaces on top of core console capabilities, empowering the partner ecosystem.
Execute on features that allow users to interact in plain language, empowering the Console Assistant to map customer intent, instantly configure complex workflows, and proactively surface next steps.
Lead the effort to migrate M&A customers into the Twilio One Console ecosystem, establishing a single, unified view of the customer console.
Manage the deprecation of legacy Console systems to reduce technical debt and unify the UI without compromising the reliability of our Tier-0 platform.
Partner with Engineering, Design, and Edge teams to ensure a consistent experience across the Twilio platform and mitigate risks during strategic consolidation.
Partner closely with Engineering, Design, and Edge teams to build proactive, friction-free customer journeys. Leverage behavioral data and intent signals to deliver in-line, natural language troubleshooting and contextual recommendations.

Benefits

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
May be eligible to participate in Twilio’s equity plan and corporate bonus plan.