Product Management, L2

Twilio•,

1d•$116,960 - $171,900•Remote

About The Position

This position is a critical role designed to drive the execution of Twilio’s Console consolidation and self-service goals. As a Product Manager (L2) on the Console Team, you will focus on building the "One Console" experience, ensuring a unified customer model and seamless migration for acquired entities like Segment. You will play a key role in empowering developers through intelligent Console capabilities and AI-driven experiences to life.

Requirements

1-2 years of Product Management, technical entrepreneurial (e.g., technical founder), or intensive software project experience.
Strong technical background with hands-on experience consuming/building APIs and a foundational understanding of how web applications, headless architectures, and agents interact.
Deep understanding of the developer persona, including their workflows, toolchains (e.g., Postman, SDKs, CLI), and what makes an API easy or frustrating to use.
Strong ability to manage tactical execution at the scrum level while balancing the extreme reliability demands of edge systems with rapid feature delivery.
Proven ability to thrive at the intersection of business logic and complex technical infrastructure, adapting products in a fast-moving AI and API economy.

Nice To Haves

Recent graduates with a strong computer science background, startup experience, or significant side projects building applications with LLM-backed agents are highly encouraged to apply.
Hands-on experience building apps using agents (e.g., LangChain, AutoGen, or custom agent workflows) and exposing capabilities to AI via function calling or tools.
Experience using API traffic data, latency metrics, and error rates to identify friction points and optimize platform performance.
Knowledge of how to design seamless transitions across different platform touchpoints—such as moving fluidly from reading API documentation, to testing in a CLI sandbox, to monitoring production traffic at the edge.

Responsibilities

Drive the execution and lifecycle of Twilio's core APIs, ensuring robust API governance, security, and high performance at the edge for millions of developers.
Build friction-free onboarding workflows, interactive sandboxes, and headless tooling that allow developers to integrate, test, and deploy Twilio services instantly.
Help shape how AI agents and LLMs interact with Twilio’s Edge Platform. You will execute on features that allow intelligent agents to autonomously discover APIs, understand context, map user intent, and safely execute complex workflows.
Partner with Core Engineering and AI teams to design interfaces and protocols where human developers and AI agents can seamlessly co-author, debug, and manage applications.
Partner closely with Engineering, Design, and downstream product teams to ensure a consistent, secure, and unified gateway experience across the Twilio platform without compromising the reliability of our Tier-0 infrastructure.
Leverage usage data, API traffic patterns, and intent signals to deliver proactive, in-line troubleshooting, automated error handling, and contextual routing at the exact millisecond a request hits the edge.