1000000564.Product Manager.Info Tech - Strategic Engagement

Dallas County•Dallas, TX

About The Position

Leads the strategy, planning, and delivery of digital products that support County operations and public services. Defines product vision, aligns technology and business goals, and leads cross-functional teams in delivering user-centered solutions. Balances priorities, manages stakeholder expectations, and fosters innovation across a portfolio of products and platforms. The role supervises exempt staff members. The Product Manager oversees product vision, roadmaps, and end-to-end delivery across the product lifecycle, ensuring alignment with business needs, public expectations, and County values. The position coordinates with product, design, engineering, operations, security, PMO, procurement, and other partners to deliver accessible, inclusive, secure, and sustainable digital solutions. It sets product standards and metrics, manages risks, capacity, and technical debt, and guides operational readiness, continuous improvement, and product quality. The role leads and mentors Product Owners and Analysts, including setting performance expectations and development plans. It serves as a primary liaison to County departments, executive sponsors, elected officials, residents, and external partners, and represents product strategy in governance, budget planning, and technology forums. Education or experience equivalent to a bachelor’s degree in Computer Science, Information Technology, Product Management, or a job-related field is required, along with six years of related experience in product management, business analysis, or IT leadership, including two years of supervisory experience. Preferred certifications include CSPO, PSPO, or SAFe Product Owner/Product Manager; ITIL, Six Sigma, or Agile coaching certification is a plus. A valid Texas Driver’s License and a good driving record are required. Positions with access to criminal justice databases require a national fingerprint-based records check, which incumbents must remain able to pass. The role involves travel to work sites, vendor meetings, conferences, and industry events.

Requirements

Education or experience equivalent to a bachelor’s degree from an accredited college or university in Computer Science, Information Technology, Product Management, or a job-related field of study.
Six years of work-related experience in product management, business analysis, or IT leadership.
Two years of supervisory experience.
Ability to manage complex, enterprise-wide product initiatives.
Skill in Agile methodologies, backlog management, and the software development lifecycle (SDLC).
Skill in working with executive stakeholders and external technology partners.
Skill in digital transformation and process automation.
Ability to lead, analyze, and think strategically.
Skill in communication, negotiation, and stakeholder management.
Skill in Agile product management tools such as Jira, Azure DevOps, or Trello.
Knowledge of IT governance, enterprise architecture, and cybersecurity best practices.
Skill in managing product roadmaps and aligning them with County objectives.
Ability to drive cross-functional collaboration and resolve competing priorities.
Skill in data analysis and decision-making.
Skill in budget planning and product investment strategies.
Knowledge of product strategy, Agile delivery, and user experience design.
Skill in prioritization, stakeholder engagement, and decision-making.
Ability to manage cross-functional teams and align work with technical and policy constraints.
Skill in product analytics, service design, and platform architecture.
Ability to communicate effectively and collaborate across diverse stakeholder groups.
Ability to work in a fast-paced, evolving technology environment.
Must possess a valid Texas Driver’s License, have a good driving record, and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code.
Individuals in positions with access to criminal justice databases must pass a national fingerprint-based records check before placement and maintain the ability to pass while in the position, unless the requirement is removed by the Commissioners Court and County Civil Service Commission.

Nice To Haves

Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe Product Owner/Product Manager certification.
ITIL, Six Sigma, or Agile coaching certification.

Responsibilities

Defines and manages product vision, goals, and roadmaps for a portfolio of County technology solutions.
Oversees end-to-end product delivery from concept through release and sustainment.
Aligns product delivery with business needs, public expectations, and County values.
Monitors product performance, adoption, and satisfaction.
Prioritizes features, enhancements, and technical investments across delivery teams.
Partners with support and operations teams to maintain service continuity and user satisfaction.
Champions accessibility, inclusivity, and equity in public-facing digital products.
Anticipates delivery risks and implements mitigation strategies.
Establishes product development standards and delivery practices across teams.
Develops KPIs and metrics to assess product performance, usage, and business impact.
Coordinates with PMO, operations, and security to align delivery with County-wide standards.
Ensures consistent use of Agile tools, workflows, and documentation across product teams.
Collaborates with procurement and contracts staff on third-party integrations and vendor management.
Oversees capacity planning and resource alignment for roadmap priorities.
Guides operational readiness, including testing, training, and change enablement.
Ensures compliance with County IT governance, policies, and cybersecurity requirements.
Partners with architects, engineers, and designers on product architecture and technical direction.
Translates business needs into scalable, secure, user-friendly digital solutions.
Aligns product strategy with enterprise architecture and platform modernization goals.
Evaluates trade-offs among technical feasibility, maintainability, and user value.
Participates in architectural reviews, technology selection, and roadmap planning.
Leads discussions on platform evolution, modularity, and interoperability.
Guides design thinking and promotes inclusive, accessible digital design.
Facilitates solution planning that accounts for policy, legal, and compliance considerations.
Defines quality standards and success criteria for product outcomes.
Leads retrospectives, usability reviews, and user research to improve products.
Uses data, feedback, and performance metrics to guide prioritization and product iteration.
Promotes adoption of automation, testing, and monitoring tools for product quality.
Tracks technical debt and ensures resolution plans are in place.
Champions continuous delivery and lean experimentation across product teams.
Identifies improvement opportunities across the product portfolio and delivery processes.
Fosters a culture of excellence, measurement, and accountability.
Leads and mentors Product Owners and Analysts to strengthen team performance and engagement.
Sets performance goals, role expectations, and development plans for direct reports.
Promotes team learning, collaboration, and knowledge sharing across squads.
Facilitates recruiting, onboarding, and coaching of new product team members.
Encourages leadership growth and cross-functional skill development.
Establishes communication channels between product, design, and engineering teams.
Builds a product culture based on service, empathy, and results.
Serves as the primary liaison to County departments, executive sponsors, and external partners.
Aligns product vision and roadmap with strategic initiatives, funding, and community goals.
Leads stakeholder engagement sessions, presentations, and product briefings.
Facilitates consensus and decision-making on priorities, trade-offs, and timing.
Represents product strategy in governance forums, budget planning, and technology councils.
Coordinates with communications and training teams for public-facing product rollouts.
Builds trusted relationships with elected officials, residents, and interdepartmental teams.
Promotes transparency, shared ownership, and inclusive stakeholder engagement.
Performs other duties as assigned.