Product Manager

TalentOla•Charlotte, NC

5d•Hybrid

About The Position

OneMain Financial is seeking a Senior Product Manager to join their team. This role is hybrid, requiring 3 days per week in the office (Tuesday, Wednesday, Thursday). The Product Manager will be responsible for driving the strategy and execution of digital consumer products, focusing on channels such as RCS, Chat, Contact Center, and Push. The ideal candidate will have a customer-centric approach, a strong understanding of the digital product development process, and the ability to influence stakeholders and lead cross-functional teams. Experience in collections operations/product is a plus.

Requirements

RCS, Chat, Contact Center, and Push channels experience.
Experience working on successful digital consumer products, preferably at high scale companies.
Agile Experience required.
Thinking like a customer.
Demonstrated success in standing up or running new products, features, or experiences and the relentless pursuit of the details needed for execution.
Experience executing on a product vision and aligning it across cross-functional teams and the broader organization.
Comfort debating a point with peers and influencing leadership to buy into their recommendations.
Strong written and verbal communication skills.
Ability to cut through complexity, find the piece that matters, and understand the implications of decisions.
Customer obsession and a drive to deliver constant value while balancing the needs of our business.
Demonstrated ability to solve complex, analytical problems and carry the solution through to the end.
A natural tendency to double-click and get into the details, with the ability to step back and see the larger picture and objectives.
Hands-on experience working across the digital product development process: road mapping, problem definition, exploration, requirements documentation, front and back-end development, testing, and code deployment.
A strong sense of ownership and accountability for your domain and an understanding of how it fits into the larger, overall product.
A positive outlook and a flexible mindset that works well in a dynamic, growth-oriented environment.

Nice To Haves

Collections Operations/Product experience a plus.

Responsibilities

Drive the strategy and execution of digital consumer products, focusing on channels such as RCS, Chat, Contact Center, and Push.
Think like a customer, whether it's the employee journey internally or a digital experience for our customers.
Stand up or run new products, features, or experiences, ensuring relentless pursuit of the details needed for execution.
Execute on a product vision and align it across cross-functional teams and the broader organization.
Debate points with peers and influence leadership to buy into recommendations.
Communicate effectively to socialize information, motivate team members, and sell ideas to achieve team objectives.
Cut through complexity, find the critical elements, and understand the implications of decisions.
Solve complex, analytical problems and carry solutions through to completion.
Work across the digital product development process: road mapping, problem definition, exploration, requirements documentation, front and back-end development, testing, and code deployment.
Take ownership and accountability for your domain and understand its fit within the larger product.