Product Manager

AlertMedia • Austin, TX

3d

About The Position

AlertMedia is hiring a Product Manager to lead the vision, strategy, and day-to-day development of new AI capabilities for its risk intelligence and response platform. The role focuses on helping organizations turn information about emerging threats into coordinated action, especially across complex workflows involving multiple people and systems. The Product Manager will build deep knowledge of customers and their workflows, shape the direction of an emerging product, and guide initiatives from discovery through delivery, launch, and measurement. The position works closely with Engineering, Design, Product Marketing, Sales, Customer Success, and Support, and uses AI development and design tools to create prototypes that test ideas with customers early. The role is remote within eligible U.S. locations, with a strong preference for Austin, Texas candidates. Visa sponsorship is not available; applicants must already be authorized to work in the U.S. without current or future sponsorship.

Requirements

• At least 3 years of product management experience in B2B enterprise software, including end-to-end ownership of a product or major product area across discovery, delivery, and measurement.
• Experience leading an established or emerging product or major capability and evolving it to meet changing market needs.
• Prior experience working on agentic and/or AI-native products, such as workflow automation, interactive assistants, integration platforms, or agentic tooling.
• Working understanding of designing AI- and LLM-based capabilities into products, including their potential leverage and need for guardrails.
• A systems mindset and ability to reason about workflows, dependencies, triggers, and how process components fit together.
• Strong analytical judgment and comfort making decisions from incomplete or conflicting information.
• Advanced written and verbal communication skills, including the ability to communicate with Engineering and executives.
• Comfort with tools such as Jira, Confluence, and product analytics software.
• A collaborative, no-ego approach and ability to manage multiple priorities in a fast-moving environment.
• Resourcefulness and persistence when the path is unclear.
• Energetic, empathetic, and earnest approach, with a consistent record of delivering quality work on schedule.
• Familiarity with Agile delivery, APIs, system integrations, and data pipelines.
• Must have existing U.S. work authorization and not require visa sponsorship now or in the future.

Nice To Haves

• Experience in critical event management, emergency communication, security, safety, or business continuity, or experience working with the teams responsible for these areas.
• Experience with product enablement or go-to-market support.

Responsibilities

• Develop deep expertise in the customers and personas served, including security, safety, business continuity, IT, and operations leaders and responders.
• Conduct ongoing customer and prospect interviews, discovery conversations, workflow walk-throughs, and feedback sessions to identify specific problems.
• Maintain an up-to-date understanding of current product strengths, future opportunities, industry trends, AI and automation, platform and integration changes, and competitors.
• Own the roadmap for new AI capabilities, making and explaining decisions about what to build, defer, or decline.
• Shape product strategy and positioning for an evolving product and build the case for its future direction.
• Balance business objectives, customer needs, and industry trends when prioritizing work, and make tradeoffs clear to stakeholders.
• Define problem sets and jobs to be done for initiatives so teams understand desired outcomes before deciding on solutions.
• Partner with Engineering and Design to turn customer problems into specifications, acceptance criteria, and delivery milestones.
• Break large initiatives into releasable increments that deliver customer value early and inform subsequent work.
• Stay involved throughout delivery, including grooming, scope decisions, testing, and launch readiness, and resolve ambiguity before it causes rework.
• Use AI development and design tools such as Claude Code, Claude Design, and Codex to create prototypes, test concepts, and gather customer evidence.
• Use prototypes to challenge weak ideas and refine strong ones before Engineering commits, and help the product team increase its prototyping fluency.
• Define success measures before launch, instrument capabilities, analyze product usage and customer outcomes, report findings, and use them in future prioritization.
• Work with Product Marketing to position new capabilities, develop messaging, and equip Sales, Customer Success, and Support to sell and support them.
• Translate product functionality into practical narratives and applications for customer-facing teams.
• Lead internal training, demos, and Q&A sessions explaining what shipped and why it matters.

Benefits

• Competitive base salary, variable compensation, and a company-wide bonus program.
• Generous and flexible time off and parental leave policies.
• Medical, dental, vision, and life insurance fully paid for employees.
• 401(k) with a generous company match.
• Rewards and incentives.
• Opportunities to participate in community service.
• Access to a downtown Austin office with 360-degree views, a high-tech building gym, and nearby running trails.
• Career development opportunities through the Learning & Development team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed