Product Manager

Mountain America Credit Union • Sandy, UT

18d • Onsite

About The Position

The product manager role is responsible for planning, defining, and managing the life-cycle of new products and enhancements of small to large product features within the digital solutions portfolio of products and services which consistently align to business leadership objectives and priority. To be effective, an individual must be able to perform each job duty successfully. Experienced in agile methodologies and actively involved in writing, prioritizing & refining user stories. Contributes new concepts, methods, technologies, requirements and go to market strategies for new & existing products. Works with various teams to create functional specifications, copy and/or mockups, prototypes and training materials that support successful launch of new products and enhancements. Possesses and maintains an understanding of the product and features, making collaborative decisions about what we will and will not build into a product throughout its lifecycle. Distills product trends from feedback, analytics, and strategic goals. Owns individual small to medium sized products from idea, development, testing, launch, product maintenance and sunsetting. Ensures that product(s) aligns with and meets the business needs, market needs and identified KPI’s. Analyzes data, product, user and member behaviors and their trends to identify opportunities for product enhancements. Scopes, prioritizes and sizes initiatives in a manner that drives incremental value. Acts as an advocate for the target users, makes decisions and writes requirements that are in the best interest of the target users. Collaboratively curates new ideas and creates an environment for ideas to grow and develop across the organization and incorporates all viable ideas into an active product roadmap. Drive and co-ordinate product launches to create required collateral and training. Collaborates with business stakeholders, end users and vendors on any aspect of product management as needed to ensure successful delivery of product. Strong working relationship with key partners & 3rd party organizations including meaningful contribution in vendor contract renewals. Presents and receives approval from product leadership and MACU’s Sr. Leadership team for new product/feature ideas, including feasibility and business cases. Ensures transparency and communication of upcoming changes to the roadmap across all key stakeholders. Assists management in preparing product metrics & performance to be presented to senior leadership. Maintains and completes new research to understand competitive and market landscape and how these factors will shape future of products. Performs other duties as assigned.

Requirements

• Software Product Management in B2C Interactive Products (1+years): A minimum of one year of successful product management experience, preferably in business-to-consumer (B2C) interactive products.
• Direct experience in understanding consumer needs and translating them into successful product features and enhancements.
• Financial Institution Products and FinTech Experience (2+ years): Familiarity with the latest trends and technologies in the financial industry, and how they impact consumer behavior and expectations.
• A strong understanding of FI products is preferred, indicating an ability to align product development with financial regulations and customer needs in the financial sector.
• Understanding and working knowledge of product and life-cycle management disciplines, techniques, practices and methodologies.
• Demonstrated ability to effectively deliver and manage small to medium products throughout their lifecycle.
• Experience in planning, executing, and evaluating product strategies to meet business goals and user satisfaction.
• Experience in leading cross-functional teams.
• Experiencing engaging with stakeholders to understand and represent business needs.
• Proven ability to innovate, improve products, service or process and identifying and solving problems preferably in a financial services environment.
• Bachelor’s degree or additional four years of professional experience in a financial service setting.
• Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Experience with analytical and reporting software preferred.
• Demonstrated experience with technology used to support products and services.
• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
• Demonstrated ability to create engaging, sticky, interactive solutions, and launching successful products.
• Knowledgeable of best practices, trends, and innovation in e-commerce and the consumer interactive world.
• Ability to work effectively with a cross functional team.
• Strong communication skills.
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
• Ability to work both autonomously and collaboratively in a fast-paced environment.
• Adaptive to change, responds positively to altered circumstances or conditions.
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
• Excellent inter-personal skills including the ability to collaborate with ad-hoc teams.
• Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.).
• Ability to work independently with general direction from company leadership.
• Comfortable working with remote team members across multiple time zones using telecommunications.
• Ability to sit, talk and hear consistently.
• Ability to stand, walk, and use hands to handle or reach occasionally.
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Ability to lift up to 10 pounds occasionally.

Nice To Haves

• Scrum Product Owner certification preferred.

Responsibilities

• Planning, defining, and managing the life-cycle of new products and enhancements of small to large product features within the digital solutions portfolio of products and services.
• Writing, prioritizing & refining user stories.
• Contributing new concepts, methods, technologies, requirements and go to market strategies for new & existing products.
• Working with various teams to create functional specifications, copy and/or mockups, prototypes and training materials that support successful launch of new products and enhancements.
• Maintaining an understanding of the product and features, making collaborative decisions about what will and will not be built into a product throughout its lifecycle.
• Distilling product trends from feedback, analytics, and strategic goals.
• Owning individual small to medium sized products from idea, development, testing, launch, product maintenance and sunsetting.
• Ensuring that product(s) aligns with and meets the business needs, market needs and identified KPI’s.
• Analyzing data, product, user and member behaviors and their trends to identify opportunities for product enhancements.
• Scoping, prioritizing and sizing initiatives in a manner that drives incremental value.
• Acting as an advocate for the target users, making decisions and writing requirements that are in the best interest of the target users.
• Collaboratively curating new ideas and creating an environment for ideas to grow and develop across the organization and incorporating all viable ideas into an active product roadmap.
• Driving and coordinating product launches to create required collateral and training.
• Collaborating with business stakeholders, end users and vendors on any aspect of product management as needed to ensure successful delivery of product.
• Maintaining a strong working relationship with key partners & 3rd party organizations including meaningful contribution in vendor contract renewals.
• Presenting and receiving approval from product leadership and MACU’s Sr. Leadership team for new product/feature ideas, including feasibility and business cases.
• Ensuring transparency and communication of upcoming changes to the roadmap across all key stakeholders.
• Assisting management in preparing product metrics & performance to be presented to senior leadership.
• Maintaining and completing new research to understand competitive and market landscape and how these factors will shape future of products.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level