Sr. Product Manager - CRM (Part-time)
About The Position
Snap Inc. is a technology company focused on improving communication through its camera-centric products. The company operates Snapchat, Bitmoji, and other digital services. Snap's Engineering teams develop technically sophisticated products for a global user base, emphasizing speed, precision, and privacy. They are seeking a part-time Senior Product Manager, CRM to manage their Salesforce platform and related tools. The role involves owning the product vision, roadmap, and priorities for Snap's Salesforce platform and associated tools, serving Sales, Small & Medium Customers, Business Operations, and Support. The Product Manager will collaborate with end-users, business owners, and engineering to define requirements and lead user acceptance testing. A key aspect of the role is to define an AI-forward direction for CRM, incorporating agentic workflows with human oversight and robust privacy/security measures. The position also requires owning business-impact metrics such as adoption, productivity, and data quality, and managing launch readiness, training, and post-launch evaluation.
Requirements
- Bachelor's degree or equivalent practical experience.
- 8+ years of product management experience, including 3+ years owning CRM, sales, or support tooling products.
- Demonstrated experience managing the end-to-end product lifecycle for Salesforce-based solutions with measurable business impact.
- Excellent communication skills, with experience influencing cross-functional stakeholders and senior business leaders.
- Deep working knowledge of Salesforce and connected tools, including capabilities, limitations, integrations, and data flows.
- Technically fluent enough to evaluate trade-offs with engineering; coding is not required.
- Skilled at prioritizing across competing stakeholders and operating autonomously on a part-time schedule.
Nice To Haves
- Experience in advertising technology or a globally operating consumer tech company.
- Hands-on experience shipping AI or LLM-driven automation into CRM, sales, or support workflows.
- Salesforce Administrator or Platform App Builder certification, or equivalent configuration experience.
- Familiarity with SOX controls and privacy/security review processes for CRM systems.
Responsibilities
- Own the product vision, roadmap, and priorities for Snap's Salesforce platform and connected tools across Sales, Small & Medium Customers, Business Operations, and Support.
- Partner with end users, business owners, and engineering to translate workflows and pain points into clear requirements and acceptance criteria, and lead UAT and business sign-off.
- Define an AI-forward direction for CRM, applying agentic workflows with human-in-the-loop oversight and the right privacy and security guardrails.
- Own business-impact metrics (adoption, productivity, data quality) and drive launch readiness, training, and post-launch measurement.
Benefits
- Paid parental leave
- Comprehensive medical coverage
- Emotional and mental health support programs
- Compensation packages that let you share in Snap’s long-term success (equity in the form of RSUs)
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What This Job Offers
Job Type
Part-time
Career Level
Senior
