Sr Mgr, Product Manager - CRM Strategy

Fidelity Investments • Westlake, TX

3d • Onsite

About The Position

Interested in leading a high-impact delivery team responsible for transforming how Fidelity Institutional manages client relationships and drives growth? Join us as we execute our vision to deliver innovative solutions that enhance all aspects of FI client management and growth! This Product Manager will lead a delivery team focused on reimagining and enhancing the Salesforce experience for Fidelity Institutional’s distribution, relationship management, and specialist teams. As the Product Manager, you blend the ability to align business needs and technology with a passion for delivering results. You will ensure alignment on the “what” and “when” through ongoing roadmap planning, prioritization, and management of the product backlog.

Requirements

• Bachelor’s degree or equivalent with 8+ years of experience
• 5+ years of experience in product leadership, management, product development, or strategy
• Experience leveraging Salesforce capabilities to solve business problems and deliver measurable business value.
• Expertise in Microsoft Office Suite

Nice To Haves

• Excellent interpersonal and communication skills with a proven ability to build and maintain strong cross-functional partnerships and relationships at all levels of the organization
• Strong critical thinking and problem-solving skills with the ability to navigate ambiguity, evaluate tradeoffs, and drive informed decisions

Responsibilities

• Define and evolve the Salesforce product strategy, roadmap, and backlog, leveraging stakeholder input, customer feedback, and data insights to prioritize capabilities that drive business outcomes
• Use customer feedback, business insights, and user adoption trends to evaluate product performance and identify enhancement opportunities
• Partner with stakeholders and engineering teams to define requirements, prioritize work, and manage the product backlog
• Drive alignment and influence decision making across business and technology organizations in a complex stakeholder environment
• Lead and develop cross-functional teams while influencing outcomes across multiple stakeholder groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager